Trend Coordinator

2 weeks ago

London, United Kingdom CoStar Group Full time

Trend Coordinator

**Job Description**:
CoStar Group is the world’s leading provider of information and marketing solutions for the Commercial Real Estate industry. We are part of the NASDAQ 100 as well as the S&P 500 with a market cap of over $30B.+ As a technology company, we are the trusted partner for all commercial real estate professionals empowering many of the most well-respected landlords, development companies, brokerage firms, banks, lenders, investors and government agencies. We do this by actively researching the commercial real estate markets and providing data, analytics, innovative tools and powerful marketing platforms in the U.S. and Internationally to help our clients transact with one another. CoStar continues to win multiple awards including one of Forbes most innovative companies (2017) and Fortune’s fastest growing companies (2020).

STR was acquired in October 2019 as a division of CoStar Group, Inc. We are a benchmarking company, and the trusted partner for all market participants including many of the most well-respected hotel brands, individual owners, brokers, lenders, institutional investors, government agencies and service providers. We do this by providing research, data, analytics, innovative tools, and powerful marketing platforms in the US and internationally.

**Responsibilities**

The role of the Trend Co-ordinator is to receive, scope out, agree upon, and produce all client ad hoc reports, ensuring that STR maintains their position as the leading provider of ad hoc reports to the hospitality industry.

To ensure that customer satisfaction and loyalty is consistently outstanding, providing the service levels and professionalism that is expected of STR.

1.1 **Drive systematic, year on year profitable ad hoc report growth globally and meet or exceed all ad hoc product **revenue targets**
- Scope out and produce all client requests for ad hoc products.
- Ensure that all reports delivered adhere to STR’s Trend Report guidelines, to maintain our reputation for accurate, confidential data.
- Be proactive in upselling opportunities with clients, ensure that all additional product options are presented - listen to the client requirements and match suitable products accordingly.
- Liaise with Industry Partner colleagues to provide feedback and updates on clients where there needs to be more proactive management, or sales approaches.
- Create and maintain relationships with clients.
- Manage billing processes, including the charging of credit cards as necessary
- Work with the accounting team to assist in credit control, ensuring that clients are aware of any outstanding debts during subsequent correspondence
- Resolve report enquiries in a timely, efficient manner as and when they arise.
- Monitor and organise records of ad hoc report sales and assist accounting with invoicing requests

1.2 **Maintain ad hoc report deliverables for clients, in line with STR’s Industry Partner best practices**
- Work diligently to ensure that Trend department is exceeding the designated turnaround times
- Ensure that all reports sold are tracked in internal databases
- Provide excellent client service; resolve report and data inquiries when they arise
- Work in a global team to ensure that internal and external clients receive answers to their questions

1.3 **Develop and utilise internal and external relationships to assist in moving the business forward**
- Maintain key working relationships with internal suppliers, for example, colleagues across the globe, ensuring that they are aware of the processes that need to be followed when ordering an ad hoc report.
- Discuss with clients to understand what advancement they would like to see within ad hoc product development
- Follow and analyse industry trends, and strategic movements by competitors to asses potential market threats and identify potential product enhancements
- Provide feedback to the leadership on advancements that could be made, and play a proactive role in assisting with the roll out of future product advancements

**1.4 Commit to being an active member of the team and to on-going personnel and professional development**
- Keep up to date with market developments in the industry
- Attend training and actively seek to continually enhance understanding of STR’s products and value proposition
- Attend marketing events, team meetings, kick off meetings and functions as required
- Adhere to all STR Global processes and policies and maintain customer confidentiality
- Ensure STR Global brand and corporate values are evident to the customer at all times
- Understand and adhere to the STR’s vision and our values

**Industry Knowledge**

Knowledge and understanding fundamentals of the global hospitality industry. Deep knowledge and understanding of the various types of clients and their requirements for data.

**Technical Expertise**

Knowledge of selling hotel performance data within the hospitality industry. Computer literate,

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