Sales and Customer Services Advisor

6 months ago


Melton Mowbray, United Kingdom Funbikes Full time

Funbikes, a leading retailer of adult and child outdoor vehicles and toys, is seeking enthusiastic individuals to join our customer support team on a zero-hour contract. This role primarily involves showroom sales, assisting customers, and handling inquiries.

Our story began in 2001, with a focus on manufacturing, importing, and retailing a variety of indoor and outdoor vehicles and toys for all ages. We have grown significantly, now serving customers across the UK and Europe from our expanded showroom in Old Dalby, Leicestershire. Our success is rooted in our commitment to providing the best products and exceptional customer service.

**Job Duties Include**:

- Assisting customers with product queries and recommending suitable options
- Processing orders and ensuring accurate documentation
- Addressing aftersales issues
- Communicating updates or changes to orders to customers
- Connecting customers with other departments or senior staff when necessary
- Assisting customers in-store, including heavy lifting when required

**Requirements**:

- Must have customer service experience, either in-person or over the phone
- Proficient with computers
- Highly organized with strong attention to detail
- Willing to assist with heavy lifting as needed and knowledgeable in health and safety procedures

**Reasons to Apply**:

- Established and busy business
- Fun and engaging work environment
- Opportunity to be part of a company that values quality and customer satisfaction

**Working Hours**:
Shifts are from 9am to 5:30pm Monday to Friday, and 10am to 2pm on Saturdays. Weekend work will be required.

At Funbikes, we believe in delivering top-quality products and excellent support. You will be part of a team that continuously improves product specifications and quality, ensuring our customers receive the best. We cut out the middleman to offer competitive prices while maintaining high standards. Join us and contribute to a business that prides itself on customer satisfaction and exceptional service.

You will deliver professional customer service, update customer records, and perform other administrative duties as necessary.

**Job Type**: Zero hours contract

Pay: £12.00 per hour

Expected hours: 1 - 40 per week

**Benefits**:

- Free parking
- On-site parking
- Store discount

Ability to commute/relocate:

- Melton Mowbray: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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