Customer Service Administrator
2 days ago
**Role Purpose**
Provide general clerical & administrative support to the Beonna, acting as first point of contact for enquiries.
**Role Summary**
- Assist the team with booking of events, private hires and third party suppliers.
- Process ticket sales and support visitors booking events.
- Assist with social media and marketing.
- Assist with the administration of the building’s management and operations.
- Process financial transactions, invoices and keep financial records.
- To provide a welcoming environment and ensure an exceptional standard of customer service is delivered at all times.
**Location**
- Benington Community Heritage Trust, The Beonna, At All Saints Church,
Main Road, Benington, Boston, PE22 0BT
**Hours and contract**
- Part Time 18 hours (30 hours per week for apprenticeship)
- 1 year fixed term contract
- With occasional evening, weekend and bank holidays
**Salary**
- National Living Wage (or equivalent apprenticeship rate)
- Paid monthly in arrears
- 28 days annual leave (pro-rata’d for part time)
Reporting To Visitor Experience Director
**Administration**
The post holder will process and maintain The Beonna’s day to day administration, including:
- Administration of Beonna’s hires, cultural event and heritage programmes:
- Maintain detailed records pertaining to the hire of the venue, ensuring that the relevant booking documents are sent to hirers & third party suppliers and that these are returned within deadlines.
- Process ticket sales and support visitors booking events.
- Assist with the creation of event documents and materials.
- Assist with the set up of events.
- Assist with the administration of marketing and social media.
- Act as first point of contact for the Beonna:
- Respond to telephone calls.
- Respond to enquiries for events, venue hire and the booking of the facilities for private events.
- Meet and greet hirers and visitors in person.
- Process and maintain the administration of building management:
- Log and report details of any issues arising / damage to the Visitor Experience Director.
- Administration of building and health & safety monitoring.
- Monitor levels of stock & building supplies, including ordering and replenishing of consumables.
- Process financial transactions including invoices, payments and banking.
- Assist with to the delivery of events & activities (onsite and offsite)
- Support the Visitor Experience Director by contributing to reports and evaluations of all areas of The Beonna’s programme / events and activities.
- Complete any other administrative duties as requested by the Visitor Experience Director
**Health and Safety**
The post holder will promote and maintain procedures and safe systems of working that comply with Health and Safety and Food Safety legislation.
- Uphold all Health and Safety Responsibilities for the Beonna Premises.
- Aid in the Health and Safety and keyholder training of all employees, volunteers and workers.
- Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974), and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors.
- All staff have a responsibility to manage risk within their sphere of responsibility.
- All BCHT employees are accountable, through the terms and conditions of their employment, and statutory health and safety regulations, and are responsible for reporting incidents, being aware of the risk management strategy and emergency procedures and attendance at training as required.
**Data Protection**
The post holder will:
- Maintain Protection and Confidentiality for all data across staff, business and client.
- Maintain procedures to comply with Data Protection Policy and legislation.
If you have contact with computerised data systems, you are required to process and/or use information held on a computer in a fair and lawful way. You are also required to hold data only for the specific registered purpose and not to use or disclose it in any way incompatible with such purpose.
**Other Job Requirements**
The post holder will:
- Support the Visitor Experience Director on joint projects working as a team with other staff and volunteers.
- On occasion, champion and promote the Beonna at various events, both on and off-site.
- Flexibility to, on occasion, work evenings, weekends and bank holidays.
- Attendance at training and meetings as and when required.
- Observe good health and safety and follow risks assessments and relevant policies and procedures.
- Maintain a safe working environment and good housekeeping practices at all times.
- Undertake any other training or duties, as reasonably requested by the Visitor Experience Director.
**Key Working Relationships**
You will be expected to work closely with:
- The Beonna’s trustees, staff and volunteers as detailed on the organisation structure and any future staff.
- Visitors, hirers and other use
-
Customer Service Administrator
7 months ago
Boston, United Kingdom BOSTON SEEDS LTD Full time**Job Summary** **£23,000 - £25,000 Monday to Friday.** Boston Seeds Ltd is a thriving local business with an expanding online presence - the UK’s largest online retailer of grass seed and wildflower seed - with aspiration to continue our growth trajectory. **Job Summary** You will already be experienced at working in a sales environment and capable...
-
Customer Service Advisor
7 months ago
Boston, United Kingdom Taylors of Boston Full timeWe have an excellent opportunity for a motivated Service Advisor to join our team at Taylors of Boston. As a Service Advisor, you will be the first point of contact for our Service Department. Customers are at the heart of everything we do. As such we are looking for a dedicated, hard-working & personable individual who can listen to, engage with &...
-
Administrator
8 months ago
Boston, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeEnsure staff have correct access rights to systems used toprovide the full portfolio of services Ensure systems in place to meet governance requirements ofthe organisation through devising and maintaining records egtraining compliance, competence compliance, SOPs register,sickness records Ensure senior staff have correct information to assist withaccurately...
-
Business Administrator
7 months ago
Boston, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 327650**Salary**: - £25,752 - £27,116- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...
-
Trainee Customer Service Advisor
7 months ago
Boston, United Kingdom Taylors Peugeot Full timeTaylors of Boston are looking for a Trainee Service Advisor to join our Aftersales Team, this is an excellent opportunity for a motivated individual to gain an insight into the Motor Industry and work as a Customer Service Advisor. Customers are at the heart of everything we do. As such we are looking for a dedicated, hard-working & personable individual...
-
Administrator
6 days ago
Boston, United Kingdom Listers Group Limited Full timeWe are currently looking to recruit a Fleet Support Administrator to be based in Toyota Boston. **This key role will be tasked with**: - Liaising with customers keeping them updated on the status of their vehicle orders on both internal and external systems, you will be an excellent communicator and possess a good telephone manner. - Placing orders and...
-
Customer Service Advisor
2 weeks ago
Boston Spa, United Kingdom Pyramid8 Full timePyramid8, a specialist business in Boston Spa, is seeking a Career-Driven Customer Service Advisor to join their established team. This role offers an exciting opportunity for individuals with strong administration skills and a passion for delivering exceptional customer care.The successful candidate will be responsible for handling renewals, new business,...
-
Customer Service Coordinator
3 weeks ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeJob Overview:We are seeking a highly skilled Customer Service Coordinator to join our team at Allied Westminster (Insurance Services) Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in the Village Hall insurance sector.Essential background in underwriting, policy administration, or...
-
Branch Administrator
6 days ago
Boston, United Kingdom William H Brown Full time**Lettings Administrator** **Competitive Basic Salary - Career Progression** We’re looking for a highly motivated **Branch Administrator**to support our fantastic team in branch in **Boston**As our **Branch Administrator**you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing...
-
Administration Supervisor
7 months ago
Boston, United Kingdom Sureserve Group Full time**The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.** **Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.** We are recruiting for a...
-
Customer Service Executive
2 weeks ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAbout the JobAs a Policy Processor with Allied Westminster, you'll be responsible for handling customer inquiries, performing administrative tasks, and collaborating with team members to deliver excellent customer service.The key requirements for this role include experience in property-related insurance, strong communication skills, and attention to detail.
-
Business Administrator
7 months ago
Boston, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 298262**Salary**: - £24,067 - £25,342- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- HMPPS Band 3**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Full-time**Number of jobs available**: -...
-
Branch Administrator
4 days ago
Boston, United Kingdom William H Brown Full timeWe’re looking for a highly motivated **Branch Administrator** to support our fantastic **Estate Agency** team in **Boston**, **Lincolnshire.** As our **Branch Administrator** you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. **What’s in it for you as our...
-
Customer Service
7 months ago
Boston, United Kingdom Duckworth Motor Group Full time**An Exciting Time to Join Duckworth** We are looking to grow our small, specialised Duckworth Motor Group support team with another member for our Boston site, Lincolnshire in our state-of-the-art JLR Arch Concept site. Despite this fabulous facility we are a family-owned business and extend a warm and friendly atmosphere to both staff and customers...
-
Patient Administrator
8 months ago
Boston, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeReceive, record, transmit, store and retrieve information from paper or electronic records and databases. Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties. Assist in the monitoring, control...
-
Customer Records Administrator/Underwriter
7 months ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster, a leading UK financial services firm, specialises in Village Hall insurance. Based in Boston Spa, Yorkshire, and Stirling, Scotland, we're known for our exceptional customer service and the premier product, VillageGuard. This flagship offering has cemented us as the top choice for Village Hall insurance across the nation, with a loyalty...
-
Customer Records Administrator/Underwriter
7 months ago
Boston Spa, United Kingdom Allied Westminster (Insurance Services) Ltd Full timeAllied Westminster, a leading UK financial services firm, specialises in Village Hall insurance. Based in Boston Spa, Yorkshire, and Stirling, Scotland, we're known for our exceptional customer service and the premier product, VillageGuard. This flagship offering has cemented us as the top choice for Village Hall insurance across the nation, with a loyalty...
-
Customer Service
7 months ago
Boston, United Kingdom Egg Free Cake Box Full timeEggfree Cake Box is dedicated to producing the highest quality egg free, vegetarian fresh cream and icing cakes for all occasions. We are a fast paced cake franchise based in Rotherham. We are looking to recruit a cake decorator who can also provide a good customer service. Skills and Experience: - Strong Customer Service - to include excellent verbal...
-
Administrator
6 days ago
Boston, United Kingdom CHASE RECRUITMENT GROUP LIMITED Full timeBasic use of Microsoft packages including but not limited to Word, Excel, Outlook and Teams. INDCR **Salary**: £10.63-£11.41 per hour **Benefits**: - Company pension Schedule: - 8 hour shift **Experience**: - Administrative: 3 years (required) - Customer service: 1 year (preferred)
-
Lifeline Customer Service Centre Advisor
2 days ago
Boston, United Kingdom Ad Warrior Full time**Lifeline Customer Service Centre Advisor** **Location**: Boston **Salary**: £21,020 - £21,668 per annum Lincolnshire Housing Partnership’s Customer Service Centre is currently seeking to recruit Lifeline Customer Service Centre Advisors. **The Role** LHP are looking for positive, motivated individuals who are passionate about delivering excellent...