Inbound New Business Advisor

3 weeks ago

Bristol, United Kingdom CE Solutions Full time

**New Business Customer Advisor**

**Location: Bristol (BS32 postcode)**

CE Solutions are proud to be working with a trusted name in the automotive industry, providing a wide range of services including roadside assistance, insurance, and driving advocacy to ensure the safety and satisfaction of its members. With a focus on innovation and customer care, our client continues to be a leading authority in the automotive world.

**The role**:As a New Business Customer Advisor operating in our call centre, you'll be taking calls from potential new members who are looking to join our client for their breakdown cover **(No Cold Calling)**.

You’ll become an expert on the features and benefits of Breakdown Cover and use your sales through service skills to quickly and effectively get them onboard. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team

**What you’ll do**
- Delivering Exceptional Service to potential members, ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions
- Effectively engage with potential members on a number of different campaigns
- Promoting our products and services
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the customer service responsibilities
- Recording member data and requests in an accurate manner using RAC systems

**What you’ll need**
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service
- To enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, confident, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customers
- Have a desire to deliver a first-class customer experience to over 2 million customers
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs

You’ll received a comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor

**In return for your hard work and commitment we offer a wide range of benefits**:

- **Bonus** scheme with additional earnings potential of up to 25% OTE monthly
- **Company Life Insurance** linked to pension contribution up to 6%
- You will get **FREE Ultimate breakdown cover** for you and your household - including roadside & home rescue, unlimited call outs and tows from day one
- Up to **31 days of annual leave**, plus family leave entitlement
- **7 days car hire**, plus European cover (including free legal advice and garage support
- Amazing employee benefits including additional **discounts on big brands, hotel stays and days out**:

- **Free on-site parking**:

- **Overtime opportunities** to boost your earnings.

If you’re skilled at delivering outstanding customer sales experiences and have experience in a sales or contact centre environment, join our client’s New Business team and become their next Customer Expert

**Job title**: New Business Customer Advisor

**Location**: Bristol (BS32)

**Working hours**:Full-time, permanent based on 35 hours per week - Monday to Friday every week (between the hours of 08:00-19:00) with an alternate Saturday OR Sunday shift (09:00 - 17:00), of which you will get a day off in the week.

**Salary**: £25,585 with an OTE of up to £32,000

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

Work Location: In person

Reference ID: CES39696

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