New Business Advisor

4 weeks ago


Bristol, United Kingdom RAC Full time

**About The Role**:
RAC are recruiting for **a New Business Advisor **to join our fast-paced Sales Operations team in **Bradley Stoke, Bristol.**

**We have an OTE of £28,416 with guaranteed minimum of £23,690 for a 35-hour working week**
- **This is a Full Time Permanent Role Working 35hrs per week**:

- **Shifts **will fall within our opening hours of Monday - Friday 08.00 - 20.00, Saturday and Sunday 09.00 - 17.00.**

**In return for your hard work and commitment we offer a wide range of benefits**:

- **£500 Referral Fee** when you recommend to a successful friend/family member.
- You will get **FREE** Ultimate breakdown cover for **you and your household** - including roadside & home rescue, unlimited call outs and tows
- Flexible Benefits for you to tailor
- Free on-site parking
- Holiday Allowance
- 7 days car hire, European cover which also includes free legal advice and garage support
- Hotel discounts & days out
- £25 towards MOT voucher each year and **much more**

As a Business Advisor you will be on the Frontline delivering an exceptional and compliant member experience that results in members choosing to join, renew and remain with the RAC. Exceptional Service involves up to date regulatory compliance and knowledge including but not limited to FCA, IDD and GDPR, ensuring we have the customer at the heart of everything we do.

**What you'll do...**
- Key Performance Indicators for acquiring and retaining customers through adherence to shift schedule and Average Handling Time, in line with contact centre targets and budget
- Consistent achievement of personal and departmental performance metrics in line with Organisational targets
- Completion of annual regulatory Essential Learning and ongoing CPD to ensure clarity and knowledge of personal responsibility to demonstrate compliance as a RAC colleague
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities
- Effective handling of all customer requests, where you have the system and knowledge capability take ownership of resolution., including ‘complex’ customer service requests.
- To take responsibility and accountability for your own learning, standards of performance and attendance.Be open to feedback and support while acting on the recommendations agreed
- Excellent RAC product knowledge, awareness of our competitor offers and objection handling skills to provide accurate facts to secure sales. Maintain this through keeping updated daily on briefs/training aids and taking ownership for completing your own research on products/competitors

**What you'll need...**
- Previous experience in a sales and service focused role
- Customer focused
- Target driven, results focused and attention to detail
- Passionate about RAC, our products & Brand
- Dynamic, flexible and adaptable to change
- Experience within customer facing or contact centre sales and service role is desirable

Together we are all **#OrangeHeroes **Be a part of our journey



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