Onboarding Coach

3 days ago


Manchester, United Kingdom Car Finance 247 Full time

**About The Role**:
Here at CarFinance 247 we are currently recruiting for an Onboarding Coach to join our Team.

The Onboarding Coach will be responsible for supporting new employees from various Sales & Operations teams through the attaining competence stage of the 247 Group T&C Framework.

You will be responsible for contributing to our T&C framework by delivering 121 coaching, sign off roleplays, call listening, group call evaluation sessions and any other means. You will also be responsible for directly supporting employees through the early stages of their journey, dealing with any capability issues, with the support of the Onboarding Manager.

Responsibilities Include:

- 1-to-1 coaching and mentoring of employees that sit within the “Attaining Competence” stage of the T&C framework.
- Using recognised models, coach and provide feedback to Sales Account Managers who sit within the attaining competence stage of the T&C journey supporting their progress.
- To complete all T&C activity at the highest quality, meeting all SLAs and evidencing progress in line with the T&C framework.
- To provide stakeholders with regular updates based on capability and behavioural issues for the employees you are supporting.
- Through data analysis, identify development trends which form part of a Sales Account Managers coaching and development.

**About You**:

- Excellent verbal and written communication skills.
- Conscientious and able to work with attention to detail.
- Proven experience of delivering at pace and meeting and/or exceeding key performance indicators (KPI’s).
- Experience of monitoring and managing individual’s and team performance.
- Experience and awareness of how to motivate colleagues and drive performance

**About Us**:
**Benefits**
- Subsidised Onsite Parking
- A great working environment with free fruit and juice bars
- Birthday off
- Onsite Gym
- Free transport to and from Piccadilly station
- Free Barista bar serving teas and coffees
- Excellent career progression

**About Us**

At CarFinance 247 our determination and strong team culture have helped us become the number one online car finance broker in the UK. We are one of the UK’s fastest growing privately owned businesses, having ranked in the Sunday Time Fast Track 100 for each of the last 4 years.

We create personalised and high-quality customer experiences driven by outstanding tech, streamlined process and most importantly, amazing people. Over the next 12 months we have exciting upcoming projects to cement our position as market leaders in every aspect of our business and that journey starts with attracting the best talent.


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