Customer Onboarding Specialist

3 weeks ago

Leicester, United Kingdom Octopus Energy Group Full time

We have an exciting opportunity to join our team based in our amazing Leicester and Manchester offices in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.

You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information aboutour offerings and the industry.

As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests.

**What you'll do**:

- Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
- Speak with potential or existing customers to inform them about our products and services in a friendly manner.
- Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire.
- Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery.
- Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru

**What you'll need**:

- Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
- Clear communicator with a focus on listening and acute attention to detail.
- Honest, focused, and committed to delivering the highest levels of customer service.
- Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
- To be a quick learner due to exposure to different areas
- Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits

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