Customer Service Specialist
2 weeks ago
Job Title: Customer Service Specialist
Job Summary:
We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process. This role requires excellent communication skills, a client-focused mindset, and the ability to handle multiple tasks efficiently.
Key Responsibilities:
1. Customer Service:
- Serve as the primary point of contact for clients and candidates, providing outstanding support via phone, email, and live chat.
- Address inquiries, concerns, and requests from clients and candidates in a timely and professional manner.
- Resolve issues related to the recruitment process, including application status, interview scheduling, and offer letters.
- Maintain detailed and accurate records of client and candidate interactions in the CRM system.
- Follow up with clients and candidates to ensure their satisfaction with our services.
2. Recruitment Process Support:
- Assist in coordinating and scheduling interviews between clients and candidates.
- Provide support with job postings, candidate screening, and application tracking.
- Ensure all recruitment activities comply with company policies and relevant employment laws.
- Collaborate with recruitment consultants to match candidates with suitable job opportunities.
3. Client and Candidate Relationship Management:
- Build and maintain strong relationships with clients and candidates to understand their needs and expectations.
- Gather and analyze feedback to improve service delivery and customer satisfaction.
- Proactively reach out to clients and candidates to provide updates and gather insights.
4. Administrative Duties:
- Prepare and maintain reports related to customer service activities and recruitment metrics.
- Assist with onboarding new clients and candidates, ensuring a smooth transition into our services.
- Participate in team meetings, training sessions, and professional development activities.
- Perform other duties as assigned by the Customer Service Manager.
Qualifications:
- Bachelor’s degree in Business Administration, Human Resources, Communications, or a related field.
- 2+ years of experience in customer service, preferably within the recruitment or staffing industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Proficient in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
- Flexibility to work extended hours, including evenings and weekends, as needed.
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