Customer Support Specialist

2 months ago

Leicester, United Kingdom Boeing Distribution Services Inc. Full time

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

**Title: Customer Support Specialist**

**Company: BDSI**

**Job ID: 98625**

**Location: Enderby, UK**

**Position Summary**:
Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer's culture and business strategies.

**Essential Job Duties and Responsibilities**:

- Reviews customer purchase orders to assess requirements.
- Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
- Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
- Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
- Performs research in Cardex (ERP) to potentially resolve order issues.
- Reviews and actions open orders that are pending resolution.
- For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
- Monitors / Expedites orders with high complexity and urgency.
- Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions
- Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
- Performs other duties and responsibilities as assigned or required.

**Basic Qualifications (Required Skills and Experience)**:

- 2-4 years of related work experience
- Experience in Program Management and/or Customer Support
- Experience in a warehouse environment
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to work in a very fast-faced environment with a high degree of accuracy
- Ability to effectively multi-task
- Ability to manage multiple and competing priorities

**Preferred Qualifications (Desired Skills/Experience)**:

- **Education**: High School Diploma, or Related Field of Study - Associate Degree in Business
- Superior customer service skills
- Strong communication skills with the ability to make proactive contact with customers to obtain additional business
- Team player with the ability to multi-task
- Excellent problem solver
- Has the ability to work effectively with internal and external management and customers
- Able to produce desired results in a deadline-driven environment

**Experience Level**:
Individual Contributor **J**
**ob Type: Full-Time**

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

  • Customer Service Support Specialist

    3 hours ago

    Leicester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Specialist, Leicester, paying £28,000 **Your new company** My client a leading well known retailer is looking for a customer service specialist to join their business on a permanent basis. **Your new role** As a Customer Service Support Specialist you will be responsible for organising the resource planning for our Customer Service...

  • Customer Support Specialist

    1 month ago

    Leicester, United Kingdom Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Youth Work Specialist

    1 month ago

    Leicester, United Kingdom Specialist Pharmacy Full time

    **Youth Work Specialist - Organisational Development (National Youth Agency)** Location Home based/remote working Contract: Full time, Permanent Salary £34,924 per annum Benefits Competitive The National Youth Agency is delighted to be recruiting for a Youth Work Specialist - Organisational Development **What we do**All young people deserve a productive,...

  • Customer Relationship Specialist

    5 days ago

    Leicester, United Kingdom Inchcape Full time

    **Customer Relationship Specialist - Lexus Leicester** - (Salary £28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to...

  • Customer Service Specialist

    7 days ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist**Job Summary:**nWe are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at (Company Name), a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    2 days ago Be among the first 25 applicants **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and...

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment...

  • Customer Service Specialist

    7 days ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    Job Title: Customer Service SpecialistThe information below covers the role requirements, expected candidate experience, and accompanying qualifications.Job Summary: We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for...

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at (Company Name), a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment...

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment process....

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates, ensuring a seamless recruitment...

  • Customer Service Specialist

    2 weeks ago

    Leicester, United Kingdom Venquis Full time

    **Job Title:** Customer Service SpecialistThe following information provides an overview of the skills, qualities, and qualifications needed for this role. **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible...

  • Customer Experience Specialist

    3 days ago

    Leicester, United Kingdom FirstPort Full time

    **Job Advert**: Job Role: Customer Experience Specialist Location: Leicester City Centre Hours: Monday to Friday (35 hours per week) **Salary**: £20,500 - will increase after successful completion of probationary period As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first...

  • Customer Experience Specialist

    24 hours ago

    Leicester, United Kingdom FirstPort Full time

    **Job Role**:    Customer Experience Specialist **Location:  **   Leicester City Centre **Hours**: Monday to Friday (35 hours per week) **Salary: £20,365 per annum** As the Customer Experience Specialist, you will contribute to our vision of being the UKs favourite property manager by: - A first point of contact for our customers...

  • Customer Success Specialist

    1 week ago

    Leicester, United Kingdom Yü Group Full time

    DescriptionReports to: Customer Success Team LeaderLocation: Leicester Office, LE3 5BZWorking hours: Monday to Friday, 37.5 hours a weekSalary: £23,000 base / £25,000 OTE We are looking to expand our Customer Success Team to our Leicester office, due to continued success & growth and have created an exciting opportunity for an experienced Customer Success...