Administration Officer

3 weeks ago


Plymouth, United Kingdom Brook Street Full time

Do you have a passion for public and customer services and want to make a difference? If so we would like to hear from you.

Brook Street are proud to advertise a temporary position for an **Administration Officer Customer Service Centre - UK Central Government Department (AO Grade)**

Temporary role ongoing assignment, **£11.30 per hour pay rate**, Monday to Friday, 37 hrs per week, payment 1 week in arrears

The roles will be **training in the office for 6 weeks** followed by workers being allowed to work hybrid**, you can work in the office 2/3 days a week.**

Your job will involve a range of duties and we are looking for people who are flexible and adaptable.

The responsibilities will include, but are not limited to:

-:

- Dealing with the customers on a daily basis and focusing on ensuring that they are content and understand our processes.
- Provide clear information and advice to customer whilst ensuring that they provide all necessary information
- Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.
- Allocating work to others in your team including quality assurance.
- General Admin including using our tools and databases to gather and analyse data.

***

**Essential Criteria**
- Customer focused and have strong customer service skills.
- Flexible and dedicated.
- Good at communicating with different people and listening.
- Have good keyboard skills.
- Have a working knowledge of Microsoft Word, Excel and Outlook.
- Willing to learn.



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