Project Support Associate

4 months ago

Bracknell, United Kingdom TEK Systems Full time

Overview:
**Overview**:
Our experience and expertise mean that we build solid relationships with clients who value our involvement in helping them solve their business challenges. Across all our brands in the Allegis Group we foster a strong ethos of driving quality, embedding a positive and dynamic vision for our future, achieving outstanding levels of service as well as creating career opportunities for our people that contribute to our overall success. Our goal is to become the services company others aspire to be.

TEKsystems Global Services EMEA is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market across Europe.

**Outline of Role**:
The **Project Support Associate **is the link between the Customer Delivery team and our Corporate Services team members. The role is responsible for internal and external customer-impacting tasks within TGS EMEA including project administration, global resource administration, pay-bill impacting issues, reporting and accuracy of internal financial data. This role works alongside Finance and Delivery partners across a specific portfolio to provide the focus and bespoke requirements that enable us to demonstrate value at our customers as an IT Services business.

**Vision Statement**:
The Project Support Associates will be key partners and specialists for resource management within our services business. Partnering with corporate services teams across TEKsystems globally as TGS EMEA continue along our services growth journey. We maintain a high standard of work and performance, while becoming experts in the needs of their customers and living our Corporate Services Core Values.

***: Qualifications:
**Personal Attributes and Other Requirements**:
Fundamental

Advanced
- Supportive, team player
- Ability to build and maintain relationships with stakeholders
- Strong Commercial acumen
- Positive attitude and flexible approach
- Accurate and methodical approach
- Ability to prioritise workload
- Independent, process driven worker with a proactive attitude to work
- Ability to communicate effectively at all levels and with external parties
- Confident and outgoing
- Self-starter
- Proactive in approach
- Experience with PeopleSoft
- Proactive approach to building and maintaining relationships with stakeholders

**Responsibilities**:
**Responsibilities**:
**Project Resource Management**
- Processing project/resource setups and extensions
- Project reconciliations against customer pricing and SOWs
- Pay rate and intercompany rate changes
- Project resourcing administration
- Management of resource practice reporting in PeopleSoft HR
- Partner with our US and APAC businesses to provide support for global resource delivery

**Project time and expense administration**
- Time adjustments and project expense approvals
- Expense queries
- Reviewing and approving time exceptions
- Validation of intercompany transactions and adjustments

**Stakeholder Support and Business Partnership**
- Delivery Team & Project Co-Ordinator Team
- Allegis Group EMEA
- Field Support Group
- Operational support teams (including finance)
- Sales & commercial team

**Required Education and/or Experience**:

- Five GCSEs including Maths and English; minimum grade C / grade 4
- Two years of work experience in a customer service support capacity

**Required Abilities and/or Skills**:

- Ability to maintain strong stakeholder relationships while delivering excellent customer service
- Ability to consistently meet deadlines in an environment where prioritisation and reprioritisation is often needed.
- Ability to demonstrate initiative/drive and leadership abilities as they gain knowledge and experience within the position.
- Must possess strong problem solving, organization and multi-tasking skills while demonstrating good judgment when issues are escalated.
- Ability to maintain accuracy and a high level of attention to detail.
- Ability to identify process gaps and create solutions with mínimal direction.
- Ability to adapt to a constantly changing process environment.
- Excellent written and verbal communication skills
- Solid understanding of the business’ operations and the ability to investigate issues as required.
- Proficiency in all Microsoft Office programs.

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