1st Line Support
6 months ago
**1st Line Support**
**24 hour Operations**
**Contract
- 6 month rolling with the possibility of permanence if all goes well**
**Location
**12 hours shifts days and nights, 4 days on, 4 days off**
The role holder works under limited supervision generally in routine business as usual situations supporting several products, product sets and systems to help maintain the availability of the IT services delivered to end users.
The role holder is also able to resolve non routine issues and recognizes the importance of meeting Service Level Agreements and is focused on meeting customer expectations.
The role holder will resolve escalations from other team members and will have a good knowledge of their working area, processes and required technical skills.
**Key Accountabilities**
- Business Awareness. Has an understanding of the customers' environment and service delivery requirements to enable the delivery of the service.
- Process. Documents actions taken in resolving routine and non routine customer enquiries ensuring established processes/systems are followed.
- Problem Solving. Takes ownership for listening to and understanding problems asking relevant questions to resolve problems within required timescales. Knows when to escalate, but retains interest to learn from the escalation.
**Key Performance Indicators**
- Feedback from customers, colleagues and team managers.
- Technical Assessments.
- Evidence of sharing and re-use of knowledge.
- Correct management of processes followed to deliver the service.
- Percentage of customer problems resolved within required timescales.
- Meeting service level requirements.
If you think you have the above, then I'd be interested in hearing from you.
Project People is acting as an Employment Business in relation to this vacancy.
-
1st Line Technical Support
5 months ago
Bracknell, United Kingdom Project People Full time**1st Line Technical Support Agent** 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts. **Brief Overview of role / project**: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our...
-
1st line Support Coordinator
1 month ago
Bracknell, United Kingdom CV-Library Full timeWe are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client. As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products. It is...
-
1st Line Technical Support
6 months ago
Bracknell, United Kingdom Project People Full time**1st Line Technical Support Agent** 6 month rolling PAYE Contract Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and night 12 hour shifts. **Brief Overview of role / project**: We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our...
-
First Line Support
6 months ago
Bracknell, United Kingdom Project People Full time**1st Line Technical Support Agent** **Onsite: Bracknell** **Shifts: 4 days on 4 days off/ 12 hour shifts** **Brief Overview of role / project**: A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer....
-
First Line Support Agent
5 months ago
Bracknell, United Kingdom Project People Full time**1st Line Technical Support Agent** **Onsite: Bracknell** **Shifts: 4 days on 4 days off/ 12 hour shifts** **Brief Overview of role / project**: A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer....
-
1st Line
7 days ago
Bracknell, United Kingdom CV-Library Full timeFirst Line Support - Helpdesk - Contract Role Day Rate: £115 (Inside IR35) Contract Length: 6 months (+ extension) Hybrid: 3 days on site in Bracknell / 2 days WFH Contact me on LinkedIn: Olivia Arden Digby - (url removed) are looking for a proactive First Line Support professional to join a household names helpdesk team. The ideal candidate will...
-
Bracknell, United Kingdom Fujitsu Services Limited Full time3rd Line Shared Service Support Infrastructure EngineerOur purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to...
-
Bracknell, United Kingdom Fujitsu Services Limited Full time3rd Line Shared Service Support Infrastructure EngineerOur purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to...
-
Bracknell, United Kingdom Fujitsu Services Limited Full time3rd Line Shared Service Support Infrastructure EngineerOur purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the shared service to...
-
Bracknell, United Kingdom Fujitsu Services Limited Full timeJob Description 3rd Line Shared Service Support Infrastructure Engineer Our purpose is to make the world more sustainable by building trust in society through innovation. As a 3rd Line Shared Service Support Infrastructure Engineer you will contribute to this by working with the current support personnel to understand the products and their use across the...
-
IT Support Engineer
2 months ago
Bracknell, United Kingdom CV-Library Full timeIT Support Engineer - £35,000 - Bracknell - Hybrid Working! Role: IT Support Engineer Location: Bracknell Salary: £30,000 - £35,000 + Fantastic Opportunities! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and...
-
Third Line Support Specialist
4 weeks ago
Bracknell, Bracknell Forest, United Kingdom Fujitsu Full timeTechnical Specifications:As a proactive, determined Third Line Support Specialist, you will work collaboratively across our accounts within the SD-WAN shared service. You will provide direct technical support for services in the SD-WAN team as part of the 3rd Line Team.Key Responsibilities:Work collaboratively across our accounts within the SD-WAN shared...
-
Technical Support Specialist
4 weeks ago
Bracknell, Bracknell Forest, United Kingdom Xact Placements Limited Full timeXact Placements Limited is seeking a highly skilled 2nd Line Support Engineer to join their team. As a key member of the IT support team, you will be responsible for handling complex technical issues, providing in-depth troubleshooting, and ensuring timely resolution of client issues.Key Responsibilities:Provide 1st and 2nd line technical support for...
-
Third Line Infrastructure Support Specialist
3 weeks ago
Bracknell, Bracknell Forest, United Kingdom E-Resourcing Ltd Full timeJob Title: 3rd Line Infrastructure EngineerWe are seeking an experienced 3rd Line Infrastructure Engineer to join our team at E-Resourcing Ltd. As a key member of our IT department, you will be responsible for providing expert-level support and maintenance for our on-premises and cloud infrastructure.Key Responsibilities:Provide 3rd line support for complex...
-
Application Support Specialist
6 months ago
Bracknell, United Kingdom Snow Software Full time**Job Description**: **Key Responsibilities** - Providing technical support for issues or any questions that may arise on our Snow Products. - Collaboration between the support teams globally to share knowledge on Snow Products, known issues and troubleshooting, all contributing to shared goals of CSAT and MTTR. - Continuing to prioritize your workload...
-
2nd Line Infrastructure Support Engineer
4 weeks ago
Bracknell, United Kingdom Fujitsu Full time2nd Line Infrastructure Support Engineer Bracknell Are you proactive, determined 2nd Line Support Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve...
-
2nd Line Infrastructure Support Engineer
2 months ago
Bracknell, United Kingdom Fujitsu Full time2nd Line Infrastructure Support Engineer Bracknell Are you proactive, determined 2nd Line Support Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve...
-
2nd Line Infrastructure Support Engineer
2 months ago
Bracknell, United Kingdom Fujitsu Full time2nd Line Infrastructure Support Engineer Bracknell Are you proactive, determined 2nd Line Support Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve...
-
2nd Line Infrastructure Support Engineer
3 weeks ago
Bracknell, United Kingdom Fujitsu Full timeJob Description 2nd Line Infrastructure Support Engineer Bracknell Are you proactive, determined 2nd Line Support Engineer with proven hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you want to shape your world and change the way the world works? Do you want to...
-
Bracknell, Bracknell Forest, United Kingdom Fujitsu Full timeFujitsu is seeking an IT Support Specialist to join our team at the Defence Joint Service Centre in Bracknell. The ideal candidate will have experience working in 1st Line/Service desk support and be proficient in Windows 10, Windows server 2012/16/19.This role offers a unique opportunity to work with a wide range of customers and develop skills in technical...