Control Room Operator
3 weeks ago
**Job Description: Control room Operator**
**Mitie Business Services**
**Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.**
**Do You want to join the leading security company in the UK?**
**Would you like to be a part of the security team for Mitie Business Services?**
**Where: BBC - Old Broadcasting house, W1**
**Hours: 12 hour shifts 4 on 4 off days 4 on 4 off nights**
***
**Hourly Rate: £13.64p**
**What's in it for you?**
- **A friendly supportive team**:
- **Full Training given, career development**:
- **Opportunities to progress**:
- **Overtime opportunities**:
- **A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.**:
- **Fully funded uniform**:
- **Peoples pension**:
- **Annual leave accrual**:
- **Full training.**
**About the Role**:
- **Work as part of a team in maintaining and monitoring CCTV, intruder, and fire alarm panels**,
- **Delivering excellent customer service**:
- **Incident management. assisting with internal emergency calls**:
- **Good level of concentration and coordinating**:
- **Good communication skills and effective report writing capabilities**:
- **Prevention of loss of assets, critical technology, sensitive information, or reputational damage.**:
- **Monitor access and egress of personnel and guests and respond to breaches**:
- **Maintain clear and legible records and logbook Adhere to health & safety at all times.**:
- **Any other duties deemed necessary**
**Key responsibilities**
- **Assist with the day-to-day operational requirements.**:
- **Ensure compliance with Assignment Instructions**:
- **Complete reports outlining any identified risks**:
- **Escalate any serious issues relating to incidents in the appropriate manner**:
- **Report any Health & Safety issues on sites**:
- **Produce accurate incident reports**:
- **Respond to emergency situations**:
- **Ensure all alarms are responded in a timely fashion**:
- **Any other reasonable managerial instructions.**
***
**About You**:
- **Strong team working skills**:
- **A positive attitude**:
- **Organised and efficient.**:
- **Excellent customer service skills**:
- **Flexible in approach**:
- **Calm and diligent under pressure**:
- **Excellent communication skills both written and verbal**:
- **Able to use initiative to react to situations**:
- **Conflict management aware**:
- **Capacity to learn**
**Knowledge & Experience**
- **Awareness of the Law in the Private Security Industry**:
- **Health and Safety for the Private Security Operative**:
- **Fire Safety Awareness**:
- **Emergency Procedures**:
- **Technology and Systems in the Security Environment**:
- **Communicating, Reporting and Record Keeping**:
- **Avoiding Conflict and Reducing Personal Risk**
**Applicant requirements**
- **Hold Valid SIA CCTV License**:
- **5-year checkable education/work history & references**:
- **Prior control room, or security experience gained in a corporate, Critical National Infrastructure, Police or Military environment. (Desirable)**:
- **Confident and professional person with a desire to excel and the ability to deliver excellent customer service.
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