Control Room Operator

3 weeks ago


London, United Kingdom Mitie Full time

**Job Description: Control room Operator**

**Mitie Business Services**

**Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.**

**Do You want to join the leading security company in the UK?**

**Would you like to be a part of the security team for Mitie Business Services?**

**Where: BBC - Old Broadcasting house, W1**

**Hours: 12 hour shifts 4 on 4 off days 4 on 4 off nights**

***

**Hourly Rate: £13.64p**

**What's in it for you?**
- **A friendly supportive team**:

- **Full Training given, career development**:

- **Opportunities to progress**:

- **Overtime opportunities**:

- **A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.**:

- **Fully funded uniform**:

- **Peoples pension**:

- **Annual leave accrual**:

- **Full training.**

**About the Role**:

- **Work as part of a team in maintaining and monitoring CCTV, intruder, and fire alarm panels**,
- **Delivering excellent customer service**:

- **Incident management. assisting with internal emergency calls**:

- **Good level of concentration and coordinating**:

- **Good communication skills and effective report writing capabilities**:

- **Prevention of loss of assets, critical technology, sensitive information, or reputational damage.**:

- **Monitor access and egress of personnel and guests and respond to breaches**:

- **Maintain clear and legible records and logbook Adhere to health & safety at all times.**:

- **Any other duties deemed necessary**

**Key responsibilities**
- **Assist with the day-to-day operational requirements.**:

- **Ensure compliance with Assignment Instructions**:

- **Complete reports outlining any identified risks**:

- **Escalate any serious issues relating to incidents in the appropriate manner**:

- **Report any Health & Safety issues on sites**:

- **Produce accurate incident reports**:

- **Respond to emergency situations**:

- **Ensure all alarms are responded in a timely fashion**:

- **Any other reasonable managerial instructions.**

***

**About You**:

- **Strong team working skills**:

- **A positive attitude**:

- **Organised and efficient.**:

- **Excellent customer service skills**:

- **Flexible in approach**:

- **Calm and diligent under pressure**:

- **Excellent communication skills both written and verbal**:

- **Able to use initiative to react to situations**:

- **Conflict management aware**:

- **Capacity to learn**

**Knowledge & Experience**
- **Awareness of the Law in the Private Security Industry**:

- **Health and Safety for the Private Security Operative**:

- **Fire Safety Awareness**:

- **Emergency Procedures**:

- **Technology and Systems in the Security Environment**:

- **Communicating, Reporting and Record Keeping**:

- **Avoiding Conflict and Reducing Personal Risk**

**Applicant requirements**
- **Hold Valid SIA CCTV License**:

- **5-year checkable education/work history & references**:

- **Prior control room, or security experience gained in a corporate, Critical National Infrastructure, Police or Military environment. (Desirable)**:

- **Confident and professional person with a desire to excel and the ability to deliver excellent customer service.


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