Control Room Operator
2 months ago
Connect Plus Services (CPS) is a joint venture contract made up of Balfour Beatty, Atkins and Egis. The contract maintains and operates the M25 DBFO including surrounding roads on behalf of the Highways England and provides an excellent opportunity to work on one of the busiest networks in Europe. We are currently looking for a Control Room Operator to join our Team based at Dartford Crossing. The role involves working 12 hour shifts, days and nights on a 4 on 4 off basis, due to location - having access to your own transport is essential - there is on site parking.
**Role Purpose**:
- To support direct the activities of the Incident Support Units in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with policy and contractual requirements
- To accurately receive and disseminate information in order to optimise safety and maximise efficient response and resolution of incidents
- To ensure that CCTV, tunnel and bridge safety systems are monitored and that an appropriate response is taken to alarms
- To ensure accurate recording of network occupancy through use of NOMS and SRW
- To ensure that relevant colleagues and stakeholders are updated of critical incidents via the SMS text system and other platforms.
- To comply with Connect Plus policies and procedures as detailed in NOC plans
- To work to agreed performance and quality standards
- To build strong, effective working relationships with stakeholders and partners including real-time liaison with the Regional Control Centers, NTIC and NILO
- To monitor and react, in a timely manner, to all alarms on the SCADA system
- Live the Connect Plus Services Values
- Ensure a relentless focus on Zero Harm
- Support the delivery of Connect Plus Services Sustainability activities
**The following qualities/experience are advantageous**:
- Experience of working in an operational control room, preferably in an emergency services or Highways Agency environment
- Experience of working in an environment involving the time-critical deployment of resources
- Experience of working in a performance driven environment
- Excellent communication skills, both oral and written
- Aptitude for effective problem solving, using information to consider options and outcomes
- Ability to operate and interrogate a number of Windows based systems simultaneously to a high level of competence
- Demonstrate an understanding of the commercial implications of operational decisions
- Ability to remain calm under pressure, prioritising the response to multiple events
- Experience of Highways Agency, Emergency Services procedures
- Experience of transport and strategic roads
- The post holder must meet the requirements of security clearance to CTC (Counter Terrorism Check) level
**Job Types**: Full-time, Permanent
**Salary**: £29,000.00-£30,000.00 per year
Schedule:
- 12 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- London, DA1 5PR: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
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