Beauty Advisor

4 months ago

Manchester, United Kingdom Sephora Full time

**Location: Manchester, The Trafford Centre**

**Contract: Permanent, Full Time, 40h**

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are united by a common goal - **to reimagine the future of beauty.**

**The opportunity**:
Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.

**Responsibilities**:

- Provide personalized beauty consultations to clients based on their individual needs and preferences.
- Assist clients in selecting suitable products by understanding their skincare concerns, desired looks, and lifestyle factors.
- Stay up-to-date with the latest beauty trends, product launches, and industry knowledge to offer informed recommendations.
- Conduct product demonstrations and offer in-depth product knowledge to educate clients about features, benefits, and usage instructions.
- Maintain a clean and organized workstation, ensuring all products and tools are sanitized and readily available.
- Collaborate with the store team to achieve sales targets and actively participate in promotional events and campaigns.
- Build strong relationships with clients by providing exceptional customer service, personalized follow-ups, and product recommendations.
- Upsell and cross-sell products to maximize sales opportunities and contribute to the overall success of the store.
- Actively seek feedback from clients to improve service quality and contribute to continuous improvement initiatives.
- Assist at the cash desk during busy periods, ensuring a positive customer experience.
- Transition to the stockroom to support in deliveries and maintain efficient replenishment processes.

**Skills**:

- Previous experience in a similar role, preferably in a retail environment or beauty industry.
- Strong communication and interpersonal skills to engage with clients effectively and build relationships.
- Excellent customer service skills with a focus on exceeding client expectations.
- Passion for the beauty industry, staying updated with the latest trends and product launches.
- Ability to work in a fast-paced environment, multitask, and prioritize client needs.
- Proactive and self-motivated with a strong sense of initiative and problem-solving skills.
- Understanding of hygiene and sanitation practices in relation to beauty products and tools.
- Qualifications in beauty therapy or relevant certifications are a plus.
- Flexibility to work on weekends, holidays, and during peak retail hours.

**While at Sephora, you’ll enjoy...**
- ** The people.** You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
- ** The learning.** We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
- ** The culture.** As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.

You can **unleash your creativity,** because we’ve got disruptive spirit. You can** learn and evolve,** because we empower you to be your best. You can **be yourself,** because you are what sets us apart. **_This,_** is the future of beauty. Reimagine your future, at Sephora.**

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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