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Tech Support and Customer Service Manager

4 months ago

Watford, United Kingdom Page Personnel Finance Full time

This Telecommunications Technology organisation have experienced exceptional growth and continue to win new contracts hence the need for an experienced Tech Support and Customer Service Manager to lead the team of 8 based in their Watford offices.

**Client Details**

A successful technology and telecommunications company looking for an experienced and highly-skilled individual to join the team as a Tech Support and Customer Service Manager.

**Description**

Tech Support and Customer Service Manager Responsibilities:

- Manage a team of customer service and technical support representatives
- Oversee customer service and technical support operations
- Manage large B2B Customer accounts and contracts
- Develop and implement customer service policies and procedures
- Train and mentor customer service and technical support staff
- Handle escalated customer inquiries and complaints
- Monitor customer feedback and suggest improvements
- Troubleshoot issues related to products and services

**Profile**

Tech Support and Customer Service Manager Requirements:

- Proven experience managing teams in customer service and/or technical support roles
- Excellent communication and interpersonal skills
- Ability to remain calm in stressful situations
- Strong problem-solving and decision-making skills
- Knowledge of customer service principles and practices

**Job Offer**

Excellent benefits to include bonus, highly competitive package to include holiday, pension, Private healthcare, salary reviews, profit share scheme with promotion plus lots more