Crisis and Energy Adviser

3 weeks ago

Norfolk, United Kingdom Norfolk Citizens Advice Full time

**Crisis and Energy Adviser**

1 FTE (37 hours per week)

Salary £24000

Annual Leave - 20 days plus bank holidays

**Location - North Norfolk Area**

Job pack

Thanks for your interest in working for The Crisis and Energy Department at Norfolk

In this pack you’ll find:

- Our values
- 3 things you should know about us
- Overview of Norfolk Citizens Advice
- The role profile and personal specification
- Terms and conditions
- What we give our staff

**Our values**
**We’re inventive. **We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

**We’re generous. **We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone **.**

**We’re responsible. **We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

**3 things you should know**

**about us**

**1. We’re local and we’re national**. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across

England and Wales.

**2. We’re here for everyone. **Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

**3. We’re listened to - and we make a difference. **Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

**How local Citizens Advice services work**

We are a charity and company limited by guarantee and as such are required to have a Trustee Board, which deals with the governance of our organisation. It is important we select Trustees who have a broad range of skills, which complement each other, and that the Board works together as a team with staff and volunteers working in the local offices.

It is also vital that they uphold the principles of Citizens Advice, which are to provide a high quality, impartial and confidential service to those living in the community they serve and challenge any social injustices of which they become aware.

Board meetings are held at least four times each year. The Chief Officer advises the board and attends all board and committee meetings. At meetings one or two staff or volunteers may be invited to make a presentation to the Board to explain their work roles.

There are four sub-committees and all have Terms of Reference. These committees meet before a Trustee Board meeting when they report on their recent work and share their plans for the future. These committees are:

- People and Performance
- Finance
- Research & Campaign
- Governance

**Overview of Citizens Advice**

The Citizens Advice service is made up of Citizens Advice - the national charity
- and a network of around 300 local Citizens Advice members.

This role sits in our network of independent charities, delivering services from
- over 600 local Citizens Advice outlets
- over 1,800 community centres, GPs’ surgeries and prisons

They do this with:

- 6,500 local staff
- over 21,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30-minute drive of where they live.

**The role**

The role will
- involve working on our Energy Projects, engaging with community leaders and running group sessions to vulnerable people from under-represented communities and help them to access specialist energy advice along with access to other support services.
- include resourcing and obtaining funds to provide digital devices and providing tailored 1-1 support and upskilling for digitally excluded people in crisis
- involve assisting with running our offices in the North Norfolk area when required, this includes supporting and helping volunteers, opening, closing and general office management, quality checking and ensuring all work meets our standards.

The applicant will need to demonstrate an excellent grasp of technology, but training will be offered in Citizens Advice systems.

**Role profile**

**Hours**: 37 hours per week

**Contract: Fixed term contact until end March 2024**

**Location: North Norfolk Area**

**Salary** £24000

**Closing Date**:Close of Business 25th April 2023**

Job description

Key responsibilities
- Understanding tariffs, bills and fuel options including switching methods
- Providing advice on energy efficiency measures, thermal efficiency measures, and identifying grants available including ECO
- Providing benefit entitlement checks and/or assistance in claiming benefits
- Support with complaints or customer service issues with an energy company
- Advice on dealing with and reducing fuel debt
- Providing financial assistance to be spent towards energy bills, including rebates, to households that are particularly at risk of fuel poverty or in emergency situations
- Resourcing funding for digital devices for Crisis clients
- Ability t

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