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Accommodation & Move-on Officer

4 months ago

Chichester, United Kingdom Chichester District Council Full time

We are looking for a dynamic and resilient Housing professional to join us to provide frontline housing advice services. Whilst Housing experience is preferred it’s not critical as full training will be provided.

Making sure that our residents have somewhere safe and sustainable to call home is a top priority for us. Over the past couple of years alone we have:

- made sure that there’s enough support so that no one needs to sleep on the streets.
- invested millions of pounds into new temporary short stay accommodation
- delivered more than 200 new affordable homes for local people.
- re-structured the Housing Solutions Service to ensure we can meet the housing advice and support needs of all our residents.

**About the role**

As a Housing Accommodation and Move-On Officer you will be responsible for your own caseload and work alongside an existing team delivering front line accommodation support services for homeless households in temporary accommodation.

You will play a key role in providing a comprehensive and innovative housing service including rent account and health and safety management. You will appreciate that every customer is different, as are their circumstances. You will be required to support customers ensuring that they are adhering to their personalised housing plans and working with them to move them into more permanent accommodation. You will be responsible for working with them and other agencies.

The Accommodation Team provides a face-to-face duty service, delivered from our offices in Chichester. As part of a rota team, you will provide the point of contact to manage emergency situations as they arise, outside of the service’s normal office hours. Additional financial renumeration is provided for this part of the role requirement.

The post holder will perform housing management functions for the Council’s internal letting agency, ‘Homefinder’. These will include home visits, inspections and support and assistance to ensure accommodation is sustained and identified tenancy issues are managed to prevent repeat homelessness.

**About you**

You are passionate and motivated with a helpful and friendly ‘can do’ attitude, you will possess excellent communication and interpersonal skills and be highly organised. Attention to detail is essential, along with a willingness to go the extra mile for our customers. You will be able to work on your own initiative to drive cases forward and support the rest of the team where necessary. The nature of the role is pressurised so resilience and the ability to work under pressure are essential along with effective and accurate administration skills.

Employee benefits include:

- Excellent defined benefits Pension Scheme.
- Minimum 26 days holiday going up to 31 days after 5 years (or before with previous service) plus paid Bank Holidays.
- Flexi-time - potential to build up an extra 12 days leave a year.
- Flexible working arrangements including working from home and 9-day fortnight options.
- Heavily discounted gym and leisure centre membership scheme.
- Employee Assistance Programme for staff and their relatives.
- Cycle to Work Scheme / Car and Cycle Loan Scheme / discounted city centre parking/ Lease Car Scheme.
- Health & Wellbeing initiatives including free health checks and free eye tests plus subsidised leisure centre membership.
- Payment of your main professional subscription fee.
- Training and development opportunities - including funding of professional qualification training.
- Staff Awards Scheme.

**Job Types**: Full-time, Permanent

**Salary**: £31,016.00-£32,603.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Flexitime
- Gym membership
- Health & wellbeing programme
- Relocation assistance
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Chichester PO19 1TY

Application deadline: 25/02/2024
Reference ID: HOUY24N003