5 Star Front of House

7 days ago


London, United Kingdom D.Thomas Clinic Full time

Interested in skin treatments and products and all things related? The award winning D.Thomas Clinic, is looking for a 5* Front of House to join their outstanding aesthetics team. The role is on a full time basis at their flagship Chelsea clinic and if you have a passion for skincare, state of the art treatments and exceptional customer service, this role could be for you.

You must be an experienced Front of House person who is looking for a full-time employment with plenty of enthusiasm, positive energy and a passion for skincare. If you want to develop your career further and work in a great team, then this role could be for you.

Applicants should have the following qualities:

- 5* customer service skills
- Excellent presentation
- Excellent telephone manner
- Ability to work on multiple projects
- Flexible and be able to think outside of the box
- A can-do attitude
- A sense of logic
- Good with numbers and problem solving
- Excellent communication skills
- An interest in learning new skills

Daily Responsibilities:

- Managing busy therapist columns and ensuring the smooth running of all appointments, maintaining a well run and organised reception area
- Making, rescheduling, confirming, and cancelling appointments, working the columns accordingly to maximize the business opening hours
- Processing payments in multiple formats, issuing refunds, confident cash handling, reconciling end of day banking and problem-solving cash sheets
- Managing the phone lines in a polite and calm manner, being informative, and have confidence in the knowledge of skin and the related skin products
- Keeping a calm, smooth running waiting area with a friendly atmosphere
- Maintaining the 5* standards of the clinic client areas, working with the team to make sure that no area is overlooked
- Stock control management, reconciling stock, ordering stock, uploading stock on the system, and responsible for stock numbers
- Providing immediate knowledge and advice on treatments
- Providing retail product advice, understanding and have confidence in product ingredients
- Manage client feedback including treatment reaction, product reaction, and the overall customer journey
- Provide a high-end customer experience
- End of day banking, managing cash, card, and online payments. Resolving any issues and balancing the end of day
- Opening and closing the clinic

**The successful applicant must have 2 years minimum experience on a busy front desk. Working knowledge in a similar Front of House role in a 5* environment is preferable. A valid UK/ EU work permit is also essential.**

Benefits include:

- Free aesthetic treatments as and when suitable
- Staff rates on skincare products
- Friends and Family discount

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

**Experience**:

- Front of House reception: 2 years (preferred)
- Clinical reception: 2 years (preferred)



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