Retail Compliance Auditor

3 months ago


Croydon, United Kingdom Superdrug Full time

**Why Superdrug?**

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? This role is field based covering parts of Norfolk, Suffolk, Cambridgeshire, Bedfordshire, Essex and North London.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people - they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

**Key Responsibilities**:

- To conduct independent compliance audits in stores within an assigned geographical area.
- Debrief the Store Manager or representative on the audit result and identified issues or compliance weakness and provide guidance on key actions required to address failures and consequences of not addressing them.
- Provide a summary of store result to the relevant Area Manager / Senior Retail Auditor
- Escalate identified compliance or business process related issues to the Senior Retail Auditor or Senior Audit Manager.
- Provide initial guidance on the completion of an action plan to address said issues.
- Communicate result to relevant Senior Retail Auditor and Area Manager
- Working to key deadlines to ensure that the organisation accomplishes its objectives to minimise business risks by bringing a systematic, disciplined approach to the evaluation of fundamental business procedures and processes.
- Accurately measure store compliance to current policies and procedures and provide clear concise reporting on findings to ensure all stakeholders understand where weaknesses lie and what is required to improve
- Adaptable to system and procedural changes within a fast-moving retail environment
- Have a flexible approach to work, being prepared to spend time away from home
- Assist Retail Audit team with ad hoc projects as required

**Key Stakeholders**:

- Senior Audit Manager/ Senior Retail Auditor
- Area Manager
- Store Manager

**What you’ll need to succeed**:

- Proven track record of delivering great compliance standards at Superdrug, ideally consistent Green audits of stores you have managed
- Experience working in a customer service environment preferably multisite
- UK Driving Licence and confidence to travel to our stores across a wide geographical location
- Willingness to stay away from home in order to travel to various stores
- Keen eye for detail
- Strong bias towards and passionate about compliance
- Excellent organisational and communication skills: written and verbal

**Here's what's in it for you**:

- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- car allowance entitlement
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets
- Unrivalled Learning and Development programmes

Come and be part of something special.

**Hours**: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.



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