Clinical & Quality Auditor

7 months ago

Croydon, United Kingdom HCML Full time

**Hours**: 37.5 hours per week between Mon to Fri 09:00 to 17:30
**Status**: Full-time, permanent
**Salary**:£35,000 - £42,000
**Qualifications, Skills and Experience**: You must have significant musculoskeletal experience and be actively registered with the HCPC as a physiotherapist, occupational therapist, or with the NMC as a nurse.

**Background and purpose of the role**:
Health & Care Management Ltd. (HCML) is a rehabilitation company that works to coordinate and accelerate the rehabilitation of injured individuals. HCML’s Clinical and Support Services work within a comprehensive Clinical Governance framework, overseen by HCML’s Medical Director, to ensure that we are providing market leading excellence in clinical case management services to our patients/clients and customers. HCML now has a centralised clinical governance function, of which this role forms a key part.

Our Personal Injury case managers coordinate the rehabilitation of individuals who may have severe injuries such as spinal cord or acquired brain injuries; our Health team assesses private medical insurance claimants and routes them into appropriate treatment pathways to help accelerate their recovery, and our Corporate team works with employees to help rehabilitate and return injured employees to work. Our customers are insurers, solicitors and employers and we are responsible for delivering clinically and administratively excellent service.

The Clinical & Quality Auditor (CQA) will be responsible for auditing cases which include assessment reports, phone calls and more with the aim of directly supporting and supervising clinical staff to deliver an excellent and safe clinical administrative service. This will ensure all required administrative standards are met and data outputs are complete in a timely and accurate manner. The CQA will work closely with the Performance and Quality Management team (P&QM) Manager, the Customer Experience Manager, Business Analyst and the Business Information & Management Information (BI&MI) team to identify opportunities for process and system improvements that will help to optimise service delivery and/or reduce non-compliance with documented processes.

**Main job tasks and responsibilities**:
Clinical auditing
- Reviewing and auditing cases, documentation, phone calls and other areas of staff work. Reviewing clinical decisions, and that rehabilitation clients are being communicated with effectively to ensure that they are being appropriately supported in their recovery

Quality & process auditing
- Reviewing and auditing cases to ensure that all system users are adhering to correct policies and procedures in relation to timeliness and order of actions, note keeping, data capture and accuracy, documentation filing etc.
- Ensuring that all required outputs (e.g. data, correspondence etc.) is accurate and timely so that HCML is complying with our customers’ minimum requirements
- Supporting line managers to manage the performance of their teams against external and internal KPIs and advocating the expectations of a high-performance culture across HCML

Supplier auditing
- Auditing supplier reports, documentation and any other correspondence and information about the service that the clinical suppliers are delivering to review their clinical decisions making.
- Supporting HCML’s Supplier Manager to ensure high performance delivery against KPIs by our customers

Supervision, support, advice & training
- Offering active and passive support and advice to HCML staff on clinical questions, and also in relation to the audit findings Examples include, real-time clinical support, 1-2-1 feedback sessions with individual staff, briefing out audit findings in team huddles, or setting up “lunch and learn” sessions as part of HCML’s academy to educate HCML staff as to common issues and remedial actions

Root cause analysis
- Identifying the root causes behind non-compliance and working with the wider performance, operations, and support teams to eliminate these root causes and improve compliance and performance across the business

Report writing & action implementation
- Supporting the P&QM Manager to write informative reporting for the Operating Board and the company Board to show the level of non-compliance across the business and setting out remedial action plans to improve quality and performance
- Supporting the P&QM Manager and relevant line managers to implement and complete remedial actions plans

Identifying opportunities for change
- Working with HCML’s P&QM manager and Business Analyst to use findings from the audits performed by their team to identify efficiency gains and system and process improvements across the business to find the most efficient ways of working creating increased capacity to focus on accelerating the recovery of the rehabilitation clients in our care.

HCML policy integrity
- Work with owners of HCML policies (e.g. the incident management policy, clinical governan

  • Clinical Nurse Quality Auditor

    3 days ago

    Croydon, United Kingdom Nurse Seekers Full time

    **Hours - 37.5 per week Monday - Friday, 9am - 5:30pm** **The Company** Nurse Seekers are excited to be working for a leading service provider in the rehabilitation and case management arena. Our client specialises in providing case management & treatment services to the insurance industry, solicitors and the corporate & publicsectors; assisting injured...

  • Water Quality Assurance Auditor

    2 weeks ago

    Croydon, United Kingdom Carrington West Full time

    Are you a highly skilled professional with experience in the water sector?This is an excellent opportunity for someone to join our team as a Water Quality Assurance Auditor. Our client, a main contractor, is looking for someone to oversee quality of works by gangs and operatives within the water projects. The role will be based in South and West London,...

  • Clinical Nurse Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Job Title: Clinical Nurse SpecialistThe Ramsay Health Care Clinical is seeking an enthusiastic and highly motivated Clinical Nurse Specialist to join the ward nursing team at our hospital.Job SummaryIn this role, you will be an integral part of the ward nursing team, providing high-quality patient care and contributing to the development of our clinical...

  • Clinical Healthcare Professional

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Job Title: Clinical Healthcare ProfessionalAward-winning Ramsay Health Care Clinical is seeking an experienced and motivated Clinical Healthcare Professional to join our team as a Staff Nurse in the Ward environment.About the Role:In this challenging and rewarding role, you will be responsible for delivering high-quality patient care, working collaboratively...

  • Clinical Nurse Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Nursing Opportunity:We are seeking a dedicated and experienced Clinical Nurse Specialist to join our nursing team at North Downs Hospital. As a key member of our multidisciplinary team, you will provide high-quality patient care and support to patients, families, and colleagues.The Role:As a Clinical Nurse Specialist, your duties will include administering...

  • Registered Nurse

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Clinical Opportunities: Staff Nurse Position at Ramsay Health Care ClinicalRamsay Health Care Clinical is seeking a highly skilled and motivated Staff Nurse to join our ward team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and contributing to a culture of excellence.About the Role:This is an...

  • Clinical Nurse Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Job OverviewNorth Downs Hospital is a leading healthcare provider, and we are currently seeking an exceptional Staff Nurse to join our team. As a Clinical Nurse Specialist, you will play a vital role in delivering high-quality patient care.This is a fantastic opportunity for a Registered Nursing Professional to develop their skills and expertise in a dynamic...

  • Reinstatement Sector Auditor

    4 weeks ago

    Croydon, Greater London, United Kingdom Carrington West Full time

    About the Role: We are seeking a highly skilled Reinstatement Sector Auditor to join our team at Carrington West. As a key member of the Performance and Quality team, you will be responsible for overseeing quality of works by gangs and operatives within Water Projects in South and West London. This is an excellent opportunity for the right person who will...

  • Field Operations Auditor

    1 month ago

    Croydon, United Kingdom Carrington West Full time

    Are you an NRSWA Supervisor or Inspector? My client a main contractor is looking for a Field Operations Auditor  - Water  to join them on a Water project in South and West London paying up to £28 per hour umbrella + Van This is an excellent  opportunity for the right person who will oversee quality of works by gangs and operatives within the Water...

  • Field Operations Auditor

    2 months ago

    Croydon, United Kingdom CV-Library Full time

    Are you an NRSWA Supervisor or Inspector? My client a main contractor is looking for a Field Operations Auditor  - Water  to join them on a Water project in South and West London paying up to £28 per hour umbrella + Van This is an excellent  opportunity for the right person who will oversee quality of works by gangs and...

  • Freshness Confectionery Auditor

    7 months ago

    Croydon, United Kingdom Field Sales Solutions Full time

    This is your opportunity to work for Field Sales Solutions, an awarding winning and leading field marketing company, representing the fastest growing confectionery company in the UK and Ireland, Ferrero! Since moving into the UK and Irish market over 50 years ago, our client Ferrero has gone from strength to strength and today encompasses iconic and...

  • Water Project Auditor

    4 weeks ago

    Croydon, Greater London, United Kingdom Carrington West Full time

    Job Summary: Carrington West is currently looking for a qualified Water Project Auditor to join their team. In this role, you will be responsible for overseeing the quality of works by gangs and operatives within Water Projects in South and West London. This is an excellent opportunity for the right person who has experience within streetworks and the...

  • Clinical Nurse Specialist

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Job OverviewRamsay Health Care Clinical is seeking a highly motivated and experienced Staff Nurse to join our ward nursing team at North Downs Hospital.About the RoleIn this full-time and part-time considered position, you will be an integral part of the ward team, providing high-quality patient care and contributing to the delivery of exceptional healthcare...

  • Qsr Food Retail Auditor

    7 months ago

    Croydon, United Kingdom Intertek SAI Global Full time

    Do you have a background in Food Service or Retail Food? Do you enjoy working with global fast-food brands to ensure they are operating to the highest quality? If so, you may want to become a **QSR/Retail Auditor** and join us on a zero hours basis, to cover **Croydon area.** **ABOUT COMPANY** **Intertek BA Global Assurance**, provides Assurance services,...

  • Nursing Team Member

    1 week ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Job Description:Our Ramsay Health Care Clinical team is looking for a skilled Nursing Team Member to join our ward nursing team. This is an exciting opportunity to work with a passionate team who share a commitment to delivering high-quality patient care and promoting excellence in nursing practice.The Role:You will be responsible for providing high-quality...

  • Healthcare Professional

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Job Opportunity: Staff Nurse at Ramsay Health Care ClinicalA challenging and rewarding opportunity has arisen for an experienced Staff Nurse to join the ward nursing team at Ramsay Health Care Clinical.The Role:In this role, you will be an integral part of a dynamic team providing high-quality patient care in a hospital setting. As a Staff Nurse, your...

  • Clinical Team Lead

    3 weeks ago

    Croydon, Greater London, United Kingdom Social Interest Group Full time

    Job OverviewWe are seeking a Clinical Team Lead to join our team at Social Interest Group (SIG). The successful candidate will lead our clinical team and be responsible for delivering high-quality care to individuals with complex forensic mental health needs.The role involves working across different sites, providing flexible scheduling based on service...

  • Registered General Nurse Role

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Join Our TeamStaff Nurse Position AvailableWe are seeking a dedicated and enthusiastic Staff Nurse to join our team at North Downs Hospital. As a valued member of our nursing team, you will play a vital role in delivering high-quality patient care and supporting the team in achieving clinical excellence.Your Key ResponsibilitiesDeliver high standards of...

  • Staff Nurse Position

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Ramsay Health Care Clinical is a leading healthcare provider committed to delivering high-quality patient care and promoting excellence in nursing practice.About the JobWe are seeking a skilled Staff Nurse to join our team and contribute to the development of individualized patient plans.Key ResponsibilitiesAdminister medications and treatments as prescribed...

  • Nurse Care Manager

    2 weeks ago

    Croydon, Greater London, United Kingdom Ramsay Health Care Clinical Full time

    Nurse Care Manager Job Description:We are seeking an experienced Nurse Care Manager to join our ward nursing team at North Downs Hospital. As a Nurse Care Manager, you will play a key role in delivering high-quality patient care and contributing to the development of our clinical services. This is a fantastic chance to develop your leadership skills and...