Customer Relations Advisor

4 months ago


Stockport, United Kingdom Four Seasons Health Care Full time

We are currently recruiting for a part-time Customer Relations Advisor. The post holder will priovide professional sales support for the care home. Reporting to the Director of Business Development and with a strong dotted reporting line to the Regional Managing Director, this role is fundamental in driving a best practice sales and marketing approach through our home.

The role will cover 16hrs a week and the salary will be £24,000 per rata. The hours will be:
Tuesday 10am - 4pm
Wedesday 1pm - 7pm
Thursday 10am - 4pm

As a Customer Relations Advisor you will be:

- Working with the Home Manager to set, track and accomplish goals on a timely basis
- Using and promoting the use of the enquiry management system, ensuring that all necessary enquiry details are logged and the system is used to manage enquiries in an optimal way
- Reviewing current sales activities and suggest improvements in areas such as enquiry management and show rounds
- Carrying out environmental checks on vacant rooms and communal areas of the home ensuring they meet expected standards
- Reviewing home presentation and layout and suggest improvements that will lead to improved sales conversions
- Maintaining communication at all levels and encourage teamwork.
- Acting as a Four Seasons brand ambassador amongst care home colleagues, residents and their families and stakeholders in the local community

**To succeed you will be**
- A target driven self-starter
- Highly out-going with good interpersonal skills
- High degree of motivation
- Persuasive and confident presenter
- Excellent communicator and motivator
- Brand Passion
- Good analytical skills

We provide you with excellent learning, development and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.

**We offer you a great range of benefits, which include**:

- Competitive salary
- Refer a Friend scheme of £500 (increasing to £650 for any further referrals)*
- Access to excellent training
- Career development opportunities
- Discounts and benefits suited to your lifestyle
- Free onsite parking
- Free uniform
- NEST work place pension contributions
- Long service awards
- _T&C's apply_



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