Receptionist - Operations Group - Reception - Lmb

6 months ago

Cambridge, United Kingdom Medical Research Council Full time

**Details**:
**Reference number**:

- 306554**Salary**:

- £20,484 - £21,571- per annum (pro rata)**Job grade**:

- Other**Contract type**:

- Permanent**Business area**:

- MRC - Administration**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- CambridgeAbout the job

**Job summary**:
**Overall purpose**:
The MRC Laboratory of Molecular Biology (LMB) is looking to recruit a skilled receptionist to support front-of-house functions at our state-of-the-art facility. The role is an integral part of the LMB as you will be the first point of contact for most people visiting our prestigious institute. You will be an organised person who has excellent communications skills providing a professional service to staff, visitors, and contractors.

**Job description**:
**Main duties/ Key responsibilities**:

- Ensuring a professional and effective front-of-house customer service.
- Welcoming and directing visitors and contractors whilst maintaining a professional, organised, and friendly manner.
- Preparing and issuing visitor and contractor badges and ensuring all contractors have a valid contractor passport and have had an induction before they enter the facility.
- Issuing temporary and replacement access control cards to staff, visitors and contractors.
- Managing the switchboard and promptly answering and connecting callers.
- Answering queries and/or redirecting the query to other members of staff as appropriate.
- Receiving and sorting incoming post, special deliveries, and any internal mail.
- Collecting and franking outgoing mail and the administration of other mail services.
- Booking taxis for visitors and staff and maintaining administrative records.
- Being responsible for the booking of pool cars for members of staff upon request and the issuing/receiving of keys to vehicles.
- Keeping up-to-date records for post distribution, car, and bicycle registrations.
- Ensuring good communication between reception and security team members.
- Advising/training other security and front-of-house staff in reception duties.
- Selling LMB merchandise upon request.
- Providing cover for periods of colleagues’ holiday/sickness leave for which overtime may be payable.
- Being part of the LMB’s Emergency Response Team.

**Working relationships**:
This is a hands-on role and involves interactions with staff at all levels.

You will report to the Head of Estates and Capital Projects and will liaise with other reception staff, contracted security staff and LMB employees.

**Person specification**:
**Education / qualifications / training required**:

- Essential:_ GCSE, or equivalent, at Grade C or above in English and Maths.

**Previous work experience required**:

- Essential: _Previous experience in a reception role in dealing with customers face to face.

**Knowledge and experience**:
**Communications skills**
- Essential:_ Ability to communicate with colleagues and customers in person and on the telephone.
- Desirable:_ Ability to deal with difficult situations in a customer facing setting.

**Switchboard**
- Essential: _Experience of using a switchboard.
- Desirable: _Experience of Siemens exchange.

**Mailroom experience**
- Desirable:_
- Experience of using a franking machine and working in a post room.
- Ability to advise on and implement postal methods/pricing.

**IT skills**
- Desirable: _Experience using databases and dedicated reception software.

**Personal skills / behaviours / qualities**:

- Essential: _
- Ability to work flexibly as part of a team.
- Must have a professional appearance and manner.
- Must be well spoken and articulate.
- Must appear confident and have a calm and helpful approach.

**Benefits**:

- The LMB has a collaborative working culture and state-of-the-art building based on the Cambridge Biomedical Campus. We have on-site parking, cycle enclosures and excellent public transport links. The main LMB building has a staff restaurant with roof terrace, on-site nursery, sports and social facilities. You will be eligible to join our defined benefit pension scheme with an employer contribution of 16%, holiday entitlement of 40.5 days (including bank holidays and privilege days) and a generous employee discount scheme. We are also committed to providing training and development opportunities including support towards role-related qualifications.Things you need to know

**Selection process details**:

- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Medical**:
**Nationality requirements**:

- Open to UK nationals only.**Working for the Civil Service**:

- The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
- We recruit by mer

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