SEO Pbst Operations Team Lead, People

2 weeks ago

London, United Kingdom Cabinet Office Full time

**Details**:
**Reference number**:

- 328263**Salary**:

- £40,850 - £48,243- National £40,850 - £44,260, London £44,500 - £48,243**Job grade**:

- Senior Executive Officer**Contract type**:

- Permanent**Business area**:

- CO - Cabinet Office People and Places - People & Business Services Team (PBST)**Type of role**:

- Human Resources**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Glasgow, LondonAbout the job

**Job summary**:
In the Cabinet Office People and Places division, we partner with the people who run Government and deliver on the most challenging agenda. Our clients shape our country: overseeing Government’s major projects, transforming how Government operates, contributing to the development of our functional agenda, to name just a few examples.

We provide a professional and strategic HR offer for the business that delivers an organisation of the right shape and structure, with the right staff, with the right skills, and the right capability to deliver its objectives.

**Job description**:
Ensuring our workforce has an effective payroll delivery service is critical to good employee experience, and the People Business Services Team (PBST) are at the heart of this activity. We deliver for and support all employees, including the SCS and Ministers, with payroll transactions, enquiries and onboarding working closely with our shared services provider. We also have a strong focus on developing the Cabinet Office’s ambition to improve overall customer experience through interactions with payroll services, systems and departmental guidance.

We’re on a really exciting journey as a Team. And this role will play a significant part in making our plans a reality to transform payroll services in the Cabinet Office and make a real difference. Around this we’re a small, friendly and supportive Team that works together to achieve our goals in a fast paced delivery environment. You’ll work with colleagues across Cabinet Office People and Places too, which is seen from within as a great place to work.

If you have team leadership experience plus skills in the other areas, this is an exciting opportunity. And if you’re interested, but would like to know more about the role or working at Cabinet Office, please do get in touch (details below).

You will be responsible for:

- The leadership and line management of the PBS operational team (3 HR Officers and x1 HEO Payroll Operational Compliance & Improvement Lead ) to enable the delivery of business critical payroll activity, meeting operational deadlines and providing a quality customer service.
- People management responsibilities that include developing the capability of your people, delivering the performance management cycle and providing opportunities to develop capability as well as setting direction.
- Delivering a quality operational service, producing performance and data reporting and making sound recommendations.
- Working with key stakeholders across the business (e.g. CSHR, Pay & Reward, Security, HRBP’s) and managing services provided by third parties (e.g. SSCL).
- Delivering day-to-day operational activity, managing the relevant governance and wider requirements in the COHR Team (e.g. data, project management, audit), and responsibility for dealing with complex queries, cases, and escalations to ensure both immediate and future proof resolution.
- Ensuring all PBST processes and practices are fit for purpose and embedded within the department, to meet business needs and provide a positive user experience. This ranges from drafting policy/guidance changes, understanding current and identifying best practice, implementing system changes, to delivering process training.
- Leading key projects as required as part of wider cross government initiatives, developing CO’s long-term self-service requirements, and improvement work.
- Working flexibility across the wider HR Operational teams if required to deliver new and emerging priorities.

**Person specification**:
The essential skills for this role are:

- Experience of and strong desire to lead a successful HR people teams or similar and deliver outcomes in a fast paced environment with a focus on excellent customer service.
- The ability to produce operational reports from data and that provide recommendations and manage risk.
- The ability to build and maintain excellent working relationships with internal and external stakeholders.
- Strong organisational skills with the ability to effectively manage and prioritise workload at pace.
- Able to take a pragmatic approach and make sound judgements to resolve complex issues
- Strong written skills with high attention to detail to communicate effectively, using the appropriate approach to maximise impact.
- Highly organised, and flexible to work effectively in a challenging environment, respon

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