Medical Receptionist/administrator

7 months ago


Abergavenny, United Kingdom Old Station Surgery Abergavenny Full time

**Old Station Surgery**

**Patient assistant job description & person specification**

**Job Title**

Patient assistant

**Department**

Reception

**Line Manager**

Reception team lead

**Accountable to**

Practice Manager

**Job Summary**

To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practice’s multidisciplinary team. The patient assistant will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Generic Responsibilities**

All staff at Old Station Surgery have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.

**Learning and Development**
- Take responsibility for own developmental learning and performance, including participating in clinical supervision and acting as a positive role model
- Take responsibility for maintaining a record of own personal development
- Support the development of others in particular junior members of staff where appropriate to maximise potential
- Participate in promoting the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Support the practice manager with the dissemination of learning and information gained in order to share good practice and inform others about current and future developments.
- Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.
- To recognise and understand the roles and responsibilities of individuals working in the primary health care team (PHCT).
- Assist the practice manager in the delivery of the practice nursing service to patients, ensuring that the needs of the patient are the priority
- Be familiar with the changing structures of health care provision relevant to general practice
- Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.
- Ensure awareness of s



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