Head of Service
4 weeks ago
Head of Service
- Doncaster
**About Our Client**:
Page Group are working in partnership with a global manufacturer and supplier of security products. This is a key role within the business that will oversee Customer Service, Internal Sales & Installation functions
- Management and oversight of the Service Department focusing on customer experience, internal sales, efficiency and cost control
- Build and nurture strong relationships across the business with key internal stakeholders
- Ensure the service function drive commercial outputs through service contracts
- Implement and create business strategies for the service function in line with wider business objectives, in line with company timescales and budget
- Monitor and develop service contracts to encourage and improve customer retention rates
- Establish and maintain department KPI's in line with customer expectations, taking corrective action where needed
- Monitor, measure and report on operational issues, opportunities and development plans and achievements within agreed formats and timescales
- Develop and instil a culture of customer excellence &commercial awareness throughout the service department
- Conduct team meetings to share best practise and continuing expectations
- Drive process improvement and continuous improvement across the service function
**The Successful Applicant**:
- Experience managing a similar Service, Customer Service or Internal Sales function
- Record of driving continuous / process improvement
- Extensive stakeholder management
- Strong commercial acumen
- Ability to positively influence
- Experience in a service / manufacturing / engineering / construction business
- Full UK driving license
**What's on Offer**:
This is a fantastic opportunity to join a global market leading manufacturer within the security sector.
The Head of Service role offers a salary of £57,000 - £60,000 plus excellent benefits including 33 days annual leave, company pension, life assurance and much moreThis role is based in Doncaster and will require travel to other UK sites
- Contact
- Zach Johnson
- Quote job ref
- JN-082023-6140467
- Phone number
- +44 113 243 7708
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