Student Success Advisor

7 months ago

London, United Kingdom Boundless Learning Full time

At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

**Student Success Advisor**

At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you will have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

**Why we need you**

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

**Why Boundless Learning**

This is an outstanding opportunity to be part of an innovative online learning service operating in North America, the United Kingdom and Australia. Working in partnership with leading UK universities, the UK based Boundless Learning team provides online learning services including marketing, student recruitment, course content development, training, and ongoing student support. As a start-up hungry unit, every member of our team responds positively to breaking new ground and are willing to challenge current practice and to be challenged themselves.

**Why Student Success**

The team brief is to deliver best in class student support with the aim of achieving the highest levels of student satisfaction and enrolments from one module to the next. Our Student Success provision delivers high-quality support to students from initial enrolment and throughout their study journey, as they progress towards successful completion of their chosen programme. Our Student Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programmes they work with. The team is attractive to those people who want to work in a higher education environment, speak daily with students from around the globe, many with very interesting life stories and diverse backgrounds.

**About the Job**

**Key Responsibilities**:

- Consistently achieve personal teaching period student retention targets, alongside achievement of high levels of student satisfaction and an on target, positive Customer Satisfaction Score (CSAT)
- Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognising opportunities to increase student engagement
- Enthusiastically re-engage students who are taking a break from study, ensuring they recall their original study goals whilst remaining well informed, supported and a part of their online study community in order to minimise student withdrawals from programmes
- Act as a programme specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations and support services, utilising online tools and signposting to support services to meet individual students’ requirements
- Welcome new students to their programme, efficiently building rapport whilst demonstrating high levels of knowledge and pastoral support to prepare students for the rigour of postgraduate academic study and setting students up for success in their chosen programme
- Develop and maintain relationships with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from enrolment to successful completion and/or graduation of their chosen programme
- Establish and maintain excellent relationships throughout the Student Success team, sharing knowledge and experience to ensure a high standard of service is maintained
- Help to develop effective processes to ensure a proactive approach to student support, progression and retention
- Maintain

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