Student Success Advisor, Uk

2 weeks ago


London, United Kingdom Boundless Learning Full time

**Student Success Advisor**

At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you will have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

**Why we need you**

We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.

**Why Boundless Learning**

This is an outstanding opportunity to be part of an innovative online learning service operating in North America, the United Kingdom and Australia. Working in partnership with leading UK universities, the UK based Boundless Learning team provides online learning services including marketing, student recruitment, course content development, training, and ongoing student support. As a start-up hungry unit, every member of our team responds positively to breaking new ground and are willing to challenge current practice and to be challenged themselves.

**Why Student Success**

The team brief is to deliver best in class student support with the aim of achieving the highest levels of student satisfaction and enrolments from one module to the next. Our Student Success provision delivers high-quality support to students from initial enrolment and throughout their study journey, as they progress towards successful completion of their chosen programme. Our Student Success Advisors have the highly rewarding experience of becoming an extension of the university partnership they work with and being an expert in supporting students on the programmes they work with. The team is attractive to those people who want to work in a higher education environment, speak daily with students from around the globe, many with very interesting life stories and diverse backgrounds.

**About the Job**

**Key Responsibilities**:

- Consistently achieve personal teaching period student retention targets, alongside achievement of high levels of student satisfaction and an on target, positive Customer Satisfaction Score (CSAT)
- Actively promote continuous study to achieve graduation in a timely manner, identifying students at risk of failing to achieve their study goals and providing effective interventions alongside recognising opportunities to increase student engagement
- Enthusiastically re-engage students who are taking a break from study, ensuring they recall their original study goals whilst remaining well informed, supported and a part of their online study community in order to minimise student withdrawals from programmes
- Act as a programme specialist, ensuring extensive knowledge in a particular curriculum area in addition to university policies, regulations and support services, utilising online tools and signposting to support services to meet individual students' requirements
- Welcome new students to their programme, efficiently building rapport whilst demonstrating high levels of knowledge and pastoral support to prepare students for the rigour of postgraduate academic study and setting students up for success in their chosen programme
- Develop and maintain relationships with a student base, remaining committed to delivering high levels of support as students navigate the complexities and challenges of online study from enrolment to successful completion and/or graduation of their chosen programme
- Establish and maintain excellent relationships throughout the Student Success team, sharing knowledge and experience to ensure a high standard of service is maintained
- Help to develop effective processes to ensure a proactive approach to student support, progression and retention
- Maintain detailed and accurate student records on our customised Salesforce CRM system, recording data and student communication accurately to monitor student cases, progress and resolutions
- Act as an ambassador in representing the International Student Success team on global projects to evolve the team approach and student support

Be a supremely positive advocate for change Demonstrate our Boundless Learning Values and act as a Brand Ambassador

**Student Success Competences**:

- Embraces development - Welcomes change, acts with agility, evolves best practice, and has continuous improvement embedded
- Proactively coaches


  • Student Advisor

    4 weeks ago


    London, United Kingdom University of West London - Student Union Full time

    Job description We are looking for an advice professional who understands best practice in delivering advice in a 1-2-1 or group setting. You must be passionate about supporting students and improving the student experience at UWL! The Student Advisor is a key role within the UWLSU’s Advice and Wellbeing team. The Student Advisor will deliver case-based...


  • London, United Kingdom Verto Education Full time

    Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35 students within their assigned...


  • London, United Kingdom Kaplan International Full time

    **International Student Advisor** **Reference number**: JR237978 **Location**:London **Working pattern**: Full Time, 37.5 hours per week **Contract Type**:Permanent **Number of roles**:1 **Salary**:£25,000 per annum We are looking for an International Student Advisor to join our team. This is an excellent opportunity for a passionate Student...


  • London, United Kingdom iQ Student Accomodation Full time

    **_Doing the right thing, even when nobody's watching? It's an iQ thing._** iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 76 sites across 29 UK cities** their best year yet.** Our site-based customer service teams are bursting with independent thinkers and problem solvers who just love to make...


  • London, United Kingdom Kaplan International Full time

    **International Student Advisor** **Reference number**: JR237829 **Location**:London Bridge - Hybrid **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £25,000 Per annum We are looking for an **International Student Advisor** to join our team. **What you’ll bring to the role** - A university degree,...


  • London, United Kingdom Bath Spa University Full time

    Job title Student Success Officer Job reference REQ001881 Date posted 12/07/2023 Application closing date 28/07/2023 Location London - New City College Salary £27,979 - £31,396 per annum Contract type Full time, 37 hrs per week, 52 weeks per year Contractual hours 37 Basis Full time Job category/type Professional...


  • London, United Kingdom UCL Full time

    The Chemistry Department at UCL is one of the top-ranked departments in the UK, with 100% of its outputs ranked as being world-leading (4*) or internationally excellent (3*) in the recent REF2021. The Department is committed to supporting excellence in both research and teaching. The department offers undergraduate BSc and MSci programmes in Chemistry and...


  • London, Greater London, United Kingdom UCL Full time

    The Chemistry Department at UCL is one of the top-ranked departments in the UK, with 100% of its outputs ranked as being world-leading (4*) or internationally excellent (3*) in the recent REF2021. The Department is committed to supporting excellence in both research and teaching. The department offers undergraduate BSc and MSci programmes in Chemistry and...


  • London, United Kingdom Love Success Recruitment Full time

    Marketing Executive Opportunity | 4 Months / £18-£20 per hour Monday - Friday - Hybrid Immediate Start Join an exciting Marketing project for a prestigious University! Create diverse content for social media, blogs, events, websites, and more Utilise CRM and analytics for targeted email campaigns Coordinate with suppliers for third-party...

  • Student Advisor

    4 weeks ago


    London, United Kingdom Elizabeth School of London Full time

    We are currently looking for experienced **Student Advisor Officer** willing to join our office in **Holborn.** **JOB DETAILS** - Location: Holborn**, London** - Job Type**:Part-time** - Schedule**:8-hour shift** **- Commission/bonus scheme** **REQUIRED SKILLS** - Be fluent in at least 1 EU language, have strong written and verbal communication skills,...


  • London, United Kingdom Step Ahead Full time

    **Job Title**: Student Finance Advisor **Location**: London **Pay Rate**: £17.75 per hour **Schedule**: Monday - Friday, 09:00 - 17:00 **Job Type**: 3 months, with a possibility of an extension We have a great opportunity to join a prestigious university within their Student Finance Team. You will be an integral part of the team providing professional...


  • London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Student Enrolment Advisor**Contract type**: - QA HE Ltd Zero Hours**Job advert**: **Student Enrolment Adviser within our Student Support Team TEMP** **Fulltime Mon-Friday 9am-5.30pm from 8th January through to 2nd February** **On Campus London Centre** Do you have...

  • Student Advisor

    3 weeks ago


    London, United Kingdom Elizabeth School of London Full time

    We are currently looking for experienced **Student Advisor Officer** willing to join our office in **Holborn.** **JOB DETAILS** - Location: Holborn**, London**: - Job Type**:Part-time**: - Schedule**:8-hour shift** Commission/bonus scheme - £1500 **REQUIRED SKILLS** - Be fluent in at least 1 EU language, have strong written and verbal communication...


  • London, United Kingdom University of West London Full time

    **The Department** Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. Student Advice and Immigration comprises advice on Student Finance, UWL’s internal Scholarships and Bursaries and Student visa and immigration advice in order to support international students. We are a tight knit team who help and...


  • London, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - HE - Professional Services**Title**: - Student Services Advisor**Contract type**: - QA Ltd Permanent**Job advert**: - .**What We'll Do For You!**: - .Vacancy location **Location**: - London, London, London (Middlesex Street)General information **Reference **:1000004610


  • London, United Kingdom University College London Full time

    **Ref Number** B04-04908 **Professional Expertise** Student Well-being and Registry **Department** UCL BEAMS (B04) **Location** London **Working Pattern** Full time **Salary** £51,474-£60,521 **Contract Type** Permanent **Working Type** On site **Available For Secondment** No **Closing Date** 05-May-2024 **About us**: **About the...


  • London, United Kingdom University College London Full time

    **Ref Number** B04-04908 **Professional Expertise** Student Well-being and Registry **Department** UCL BEAMS (B04) **Location** London **Working Pattern** Full time **Salary** £51,474-£60,521 **Contract Type** Permanent **Working Type** On site **Available For Secondment** No **Closing Date** 05-May-2024 **About us**: **About the...


  • London, United Kingdom Verto Education Full time

    **Position Description**: Student Support Advisors (SSA) work to create an inclusive environment that champions academic success and promotes Verto's core values of compassion, transformation, vulnerability and responsibility. SSA's are responsible for providing comprehensive support to Vertoans, cultivating mentor relationships for approximately 30-35...


  • London, United Kingdom Noble Recruiting Full time

    **Student Accommodation Advisor** Location: WC1X 0HD **Salary**: £14.26 - £16.35 p/hour Contract: 3 Months (Possible ongoing extension) **Our client**: Our client are one of the largest universities in the world and were established in 1826. They're hiring for a Student Accommodation Advisor to join their busy team. **Main purpose of the role**: The...

  • HR Advisor

    4 weeks ago


    London, United Kingdom KP UK Full time

    **HR Advisor - Kaplan Professional UK** **Reference number**: JR238411 **Location**: Hybrid working - Home our office at Borough High Street, London, U.K **Working pattern**:Full Time **Contract Type**: Permanent **Number of roles**:1 **Salary**: £39,815 per annum We are looking for an HR Advisor to join our team. As an HR Advisor, you will support...