Sales Associate

5 months ago

Mayfair, United Kingdom Richard James Full time

**Role Overview**

To represent Richard James through delivering a high level of customer service and CRM management in order to encourage customer growth and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets outlined by your line manager, supporting the growth and profitability of store.

**Main Responsibilities**

**Sales**
- Support the store to achieve company budgets through the achievement of your KPI’s.
- Protect the company’s profit by selling stock accurately.
- Report any missed opportunities to your line manager.

**Service**
- Welcome and acknowledge customers as they enter the store.
- Have excellent product knowledge, providing accurate information of the features and benefits to the customer.
- Determine the needs of the customer and deliver supportive advice.
- Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards.
- Strong interpersonal skills and the ability to adapt service requirements to the customer.

**Communication**
- Speak to staff and customers with courtesy and respect.
- Handle any complaints with a positive and proactive approach.
- Build productive trusting relations with colleges and customers.

**Operations**
- Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards.
- Understand and execute company policies and procedures.
- Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time.
- Ensuring all stock counts are completed regularly.
- Adhere to Health & Safety policy.

**KPIs**
- Personal Sales Targets
- Department Targets
- Customer Data Capture (CDC)
- Average Transaction Value (ATV)
- Units per Transaction (UPT)
- Customer Relationship Management (CRM

**Requirements**:

- Ideally 1 year’s retail or sales experience, preferably in the luxury/tailoring industry.
- Have a basic understanding of selling principles and customer service.
- To be fit and able to stand for prolonged periods of time.
- Confident to approach and interact with customers.
- Experience working with tailoring or ability to outfit build and style.
- Proficient in English.
- Basic level of Mathematics.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£27,000.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Free flu jabs
- Sick pay
- Store discount

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- customer service: 1 year (preferred)
- luxury retailing/tailoring: 1 year (required)

Work Location: In person

Reference ID: SRSA2

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