Commission Administrator

4 weeks ago


Bournemouth, United Kingdom Mortgage Intelligence Full time

Location: Bournemouth / Hybrid

**Salary**: Competitive

Job Reference Number: MIH280224

Do you work in financial services or accounting administration and are seeking a new challenge working in Bournemouth on a hybrid basis? Mortgage Intelligence is a thriving mortgage and insurance network and we are now seeking a Commissions Administrator to join our small, friendly team.

Overall Responsibility:
Calculation and payment of fees in an accurate and timely manner.

Handling broker and lender queries regarding the payment and recovery of fees to our brokers.

Key Responsibilities to include:

- Achievement of all set targets (KPI’s)
- Team Player
- Calculation of fees when received from the lender
- To be efficient and accurate for the processing of information into our database - ensuring all payments are correct and balance
- To be able to verify processing accurately
- Ensure all payments are processed in a timely manner with deadlines met.
- Liaising with lenders and brokers to recover outstanding debts from lenders and providers
- Handling phone calls from brokers and lenders queries for resources purposes
- Take ownership of problems and resolve - always keeping your line manager informed
- Ensure all procedures and standards are followed ensuring customers are treated fairly at all times
- Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business
- Must be self-motivated, a good communicator and think outside the box
- To be able to multi-task and organised to meet service standards set by the department
- To be responsible for own work and to report to Supervisor on progress throughout the day
- To be aware of and follow the principles of Consumer Duty, acting to deliver good customer outcomes at all times.

PERSON SPECIFICATION - COMMISSION ADMINISTRATOR
- Essential- Desirable- Good standard of general education (5 GCSE’s grade A-C including Maths, or equivalent
- Customer service, Accounts or Financial Services Experience
- Minimum 12 months in an administrative role
- Basic mortgage knowledge
- Ability to work as part of a team
- Good IT/excel skills
- Ability to problem solve
- Accuracy skills essential
- Ability to work under pressure and to meet deadlines
- Ability to deal with difficult customers
- Good verbal communication skills
- Professional approach and appearance
- Positive attitude
- Excellent telephone manner, clearly spoken
- Calm but confident manner



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