Team Administrator

2 weeks ago


London, United Kingdom Central and North West London NHS Foundation Trust Full time

Two exciting job opportunities have arisen in our Community Long Term Conditions Teams within the Heart Failure and COPD and Home Oxygen Service. The administrator position is an important role within the community teams as it is fundamental to efficient patient experience. This person should be able to provide an efficient and high quality service to support the varying clinical staff within each team.

37.5 hours per week (Mon-Fri) will be working in the Heart Failure team.

22.5 hours per week (to be discussed at interview) in the COPD and Home Oxygen Service.

The administrator role in either service supports the team using their excellent organisation, communication and IT skills. Previous experience of electronic record system would be advantageous and knowledge of Microsoft Office Applications essential. The post holder will liaise with all colleagues within the department and Trust to ensure efficient patient experience. At times there will be contact with anxious and emotionally distressed patients and their families/carers and the applicant will need to deal with this in a professional manner with support and training as required. Although working as one of the members of the team this role will also require you to work independently, prioritising key tasks and meeting deadlines. In return we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.

The teams are mainly comprised of Nurses, Physiotherapists, Rehabilitation and Healthcare Assistants and other specialists specific to each team. The overall services aim to improve patient quality of life and to support patients to self-manage their disease helping to reduce emergency admissions to hospital. There is a strong culture of integrated working between community services and primary and secondary care. There is also a strong emphasis on learning in an open and safe environment where staff are empowered to see situations as opportunities to grow and enabled to increase their knowledge and skills.

CNWL provides NHS services throughout a person’s life, in physical and mental health and everything in between, at GPs and hospitals to the community and in their own home. The majority of our services are provided in the community, which means treating people in their homes or from clinics close to home. In this sense we are a very modern part of the NHS, something the new NHS Long-Term Plan wants to see more of, with better integration and coordination of care, delivered as close to home as possible.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
- Deal with telephone enquiries from health professionals and team members, services users, service user families and carers, some of whom are anxious or have cultural or language difficulties
- Provide information and advice to service users
- To act in accordance with the Service in processing new referrals. This includes but is not limited to: allocating referrals, completing the Excel spread sheets and making sure all administration processes for each referral are adhered to with speed and fluency
- Maintain service line databases for record keeping, ensuring accurate reporting and invoice processing. Including, where required logging maintenance for specialist equipment and IT service equipment for the service line
- To check and validate any invoices using the online E-Invoicing system.

Please see Job Description for further details.


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