Service Delivery Consultant
3 weeks ago
**Job Description** Service Delivery Consultant
Position Description
At CGI, our Service Delivery Consultants are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.
Join CGI as a Lead Service Delivery Consultant working in Advisory Services within our Global Technology Operations business unit and based from anywhere in the UK but initially assigned to a client in the Lincoln area.
If it takes seriously complex IT systems and services to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the samefor you.
And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.
As a Lead Service Delivery Consultant you take full ownership for the successful delivery of a complex and wide-ranging service, or a portfolio of services, on behalf of CGI and its clients. You will be accountable for all IT and related services provided byCGI to our Clients and responsible for the full service lifecycle including internal and external service support and service delivery.
Your future duties and responsibilities
- Successfully delivering one or more CGI service contracts, consistently meeting any SLAs.
- Helping clients to deliver their in-house or hybrid/mixed economy services successfully, meeting relevant SLAs.
- Establishing - or maintaining and improving an existing service delivery plan, including budgeting and resourcing.
- Reporting in an accurate and timely manner on contract and financial status internally and externally in accordance with standards.
- Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
- Working effectively across more than one supply channel (eg internal, client, third party suppliers and partners), potentially leading multi-supplier teams drawn from all those channels.
- Leading and managing team members, including both dedicated and shared-service resources.
- Manage the client relationship
- Contribute to securing additional business
- Planning, scheduling, monitoring and reporting against service delivery and financial objectives.
Required qualifications to be successful in this role
- Client relationship management experience
- Experience of client relationship management
- Experience of Customer Engagement Project Management
- Service delivery leadership experience
- ITIL qualifications or similar for other service management disciplines (eg VerISM)
Influencing skills
- Proven ability to build rapport, build consensus, set and manage clear expectations with team members and client stakeholders.
- Ability to work with clients and internal teams to listen, understand requirements, prioritize issues and proactively communicate in a dynamic, fast-paced environment.
- Ability to work independently, take ownership and drive solutions for the clients.
- Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations.
- Experience managing projects, issues, and milestones within the context of the Service Development Life Cycle.
Technical Background
- Experience in IT related fields.
- Experience working with technical project teams, liaising with other teams or departments to deliver technical initiatives.
- Strong understanding of IT outsourcing, technical infrastructures and networking preferred.
Professional Skillset
- Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative.
- Ability to weigh up options and make structured recommendations
- Experience making decisions quickly in difficult situations. Ability to take responsibility/ ownership for decisions, seeking advice where appropriate.
- Time and Financial management, attention to detail, expectation setting and organizational skills to provide solid service management. Ability to work on own initiatives with mínimal management supervision.
- Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress).
- Intermediate (or expert) user of Microsoft Word, Excel, PowerPoint, Project and Visio.
- Ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and,as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeedand grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
**Skills**:
- ITIL
- Leadership
- Management Consulting
-
Service Delivery Consultant
1 month ago
Lincoln, United Kingdom CRA Group Ltd Full time**Job order - J0123-2307 - Permanent Full Time** **Title** Service Delivery Consultant **Category** Project Management **City** Lincoln, England - North East, United Kingdom **Job Description** Service Delivery Consultant Position Description At CGI, our Service Delivery Consultants are trusted to work closely with a wide range of clients on exciting...
-
Professional Services Consultant
1 month ago
Lincoln, United Kingdom Wilde Associates Full time**Job Title**: Professional Services Consultant **Location**: Homebased - with travel throughout the UK and overnight stays - driving licence is essential to this role **Salary**: £30,000 to £36,000 **Job Type**: Permanent **Job Reference**: AH10460 Our client are one of the UK’s leading providers of Construction industry specific accounting...
-
Delivery Drivers
6 days ago
Lincoln, United Kingdom GR Employment Ltd Full timeWe are looking for a Delivery Drivers to work for the worldwide market leader in parcel logistics at their depot based in DHL Lincoln. This role will involve delivering and collecting parcels within the local area and will require you to be a fit dedicated individual with a good attention to detail and excellent customer service. **Shift...
-
Probation Services Officer
1 month ago
Lincoln, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 254035**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This...
-
Probation Services Officer
1 month ago
Lincoln, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 264978**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need to know Location - This...
-
Collection and Delivery Driver Lincoln
4 weeks ago
Lincoln, United Kingdom Manpower Full timeManpower are currently recruiting 3.5 tonne van delivery drivers to work for our client based in the Lincoln area. The role will be working starting anywhere from 6am and last anywhere till around 7pm Monday to Friday and some Saturdays. A later finish time will be required in busy times. You must have multi drop experience of up 40 parcels a day and have...
-
Delivery Driver
1 week ago
Lincoln, United Kingdom NASH-UK Ltd Full timeWe are looking for multi drop parcel delivery and collection drivers. Experience is preferred but not required as you will be fully trained. Own transport is required to travel to lincoln as The van will be kept in a secure compound, You will be responsible for scanning each item and loading your vehicle ensuring that you complete all deliveries and...
-
School Admissions Caseworker
4 weeks ago
Lincoln, United Kingdom Service Care Full timeService Care Solutions have a new and exciting opportunity within the Lincolnshire County Council as part of a School Admissions Team _ - Within this role you will be expected to _provide, on a day to day basis, a high quality service in the management of all school admissions throughout the County, both for the normal year of entry and midyear as well as...
-
Delivery Driver Mail
1 week ago
Lincoln, United Kingdom First Call Contract Services Limited Full timeWe have an exciting opportunity to work for a nationally recognised parcel/mail delivery service, considered to be the leader in its field of deliveries. Pay rates from £13.37 per hour. The role of Mail Delivery Person is working for Royal Mail and is based in Lincoln and neighbouring areas. **Why work with First Call?** - **Working with First Call...
-
Consultant Histopathologist
1 week ago
Lincoln, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timePath Links is a single managed NHS clinical pathology network operating across Lincolnshire. It was formed in 2001 from the amalgamation of NHS pathology services in Boston, Grantham, Grimsby, Lincoln and Scunthorpe, The Cellular Pathology Department is a well-established centralised service and has a team of sixteen consultants. The laboratory is well...
-
Clinical Service Lead
4 weeks ago
Lincoln, United Kingdom Lincolnshire Community Health Service NHS Trust Full timeCORE COMPETENCIES REQUIRED FOR THIS POST There are defined national and professional core competencies to support staff in the delivery of effective and quality health care and support. It is expected that these competencies will be achieved and evidenced in full in line LCHS policy, NMC Code of Conduct and the Health & care Professions Council guidelines....
-
HR Resourcing Officer
4 weeks ago
Lincoln, United Kingdom Service Care Full timeService Care Solutions are looking for a HR Resourcing Officer to work within the Lincolnshire Police on a 3-month contract. **Location**: Lincoln **Job role/responsibility**: To support the Resourcing Manager in delivering a professional, effective, and proactive advisory service, in relation to recruitment and selection of people resources. This includes...
-
Sales Delivery and Customer Service
4 weeks ago
Lincoln, United Kingdom PSC Full timeLaunch Your Career into the Fast-Paced World of Appliance Excellence! Hey, you! Yeah, you with the energy of a supernova and the zest for trying something new! Ready to skyrocket into an electrifying career with a dynamic appliance company? Buckle up, because we're on the lookout for 6 turbocharged individuals to join our stellar Service Team. With our...
-
Multi Drop Delivery Driver
1 month ago
Lincoln, United Kingdom APC Lincoln Full timeJob description GS Couriers is a family-run business that has been operating in the haulage, logistics and courier sectors for over 10 years. At GSC, we pride ourselves on delivering “on time, every time”. This is only possible with our dedicated support team and highly-trained drivers who operate across the United Kingdom. We have recently started a...
-
Locum Consultant
4 weeks ago
Lincoln, United Kingdom Medecho Limited Full timeResponsibilities: - Provide locum consultant services in a variety of medical specialties, including but not limited to DME, radiation therapy, dermal fillers, cardiac catheterization, and family planning. - Collaborate with healthcare teams to develop and implement treatment plans for patients. - Ensure compliance with medical standards and protocols in...
-
Health and Safety Consultant
6 days ago
Lincoln, United Kingdom Castle Consulting Associates Full timeThanks to exciting new contracts added to our ongoing works we are currently looking for an an experienced Health and Safety Consultant to join our growing, driven, and dynamic team. The interesting and exciting work work will involve carrying out inspections and audits, carrying out risk assessments, fire risk assessments, delivering training, and...
-
Health and Safety Consultant
1 month ago
Lincoln, United Kingdom Castle Consulting Associates Full timeThanks to exciting new contracts added to our ongoing works we are currently looking for an an experienced Health and Safety Consultant to join our growing, driven, and dynamic team. The interesting and exciting work work will involve carrying out inspections and audits, carrying out risk assessments, fire risk assessments, delivering training, and...
-
Consultant Dermatologist
3 weeks ago
Lincoln, United Kingdom United Lincolnshire Hospitals NHS Trust Full timeAn exciting opportunity has arisen to join the existing dermatology team in Lincolnshire, a motivated, energetic team who are committed to providing high quality services to a largely rural population. The purpose of this post is to ensure the highest quality of care is provided to the Lincolnshire population. The appointees will join a busy, enthusiastic...
-
Consultant Histopathologist
4 weeks ago
Lincoln, United Kingdom Northern Lincolnshire & Goole NHS Foundation Trust Full timePath Links is a single managed NHS clinical pathology network operating across Lincolnshire. It was formed in 2001 from the amalgamation of NHS pathology services in Boston, Grantham, Grimsby, Lincoln and Scunthorpe, The Cellular Pathology Department is a well-established centralised service and has a team of sixteen consultants. The laboratory is well...
-
Multi Drop Delivery Driver
1 month ago
Lincoln, United Kingdom Shifters Ltd Full time**We are growing our team here at Shifters** We deliver packages for major couriers and pride ourselves in getting the job done right, first time, and always with a smile on our faces. **Job description** We are looking for a number of people to join us at Shifters and we are more interested in you and your capabilities than your experience. We provide...