Service Delivery Consultant

3 weeks ago


Lincoln, United Kingdom Appcastenterprise Full time

**Job Description** Service Delivery Consultant
Position Description
At CGI, our Service Delivery Consultants are trusted to work closely with a wide range of clients on exciting projects with real-world purpose and impact.
Join CGI as a Lead Service Delivery Consultant working in Advisory Services within our Global Technology Operations business unit and based from anywhere in the UK but initially assigned to a client in the Lincoln area.
If it takes seriously complex IT systems and services to keep your organisational skills challenged, and you’ve never encountered a network you didn’t want to improve, there’s a digital revolution brewing in the UK that could use your talents.
From public service transformation to cutting-edge commercial projects, our work has a wide reach, helping make the everyday easier, for everyone. When you start your CGI story, not only will you be improving people’s lives, you can be sure we’ll do the samefor you.
And the even better news? Our friendly team will keep you inspired and will support you to do what you do best, better.
As a Lead Service Delivery Consultant you take full ownership for the successful delivery of a complex and wide-ranging service, or a portfolio of services, on behalf of CGI and its clients. You will be accountable for all IT and related services provided byCGI to our Clients and responsible for the full service lifecycle including internal and external service support and service delivery.
Your future duties and responsibilities
- Successfully delivering one or more CGI service contracts, consistently meeting any SLAs.
- Helping clients to deliver their in-house or hybrid/mixed economy services successfully, meeting relevant SLAs.
- Establishing - or maintaining and improving an existing service delivery plan, including budgeting and resourcing.
- Reporting in an accurate and timely manner on contract and financial status internally and externally in accordance with standards.
- Identifying, tracking and managing risk, and proposing remedial activities and plans to ensure SLAs continue to be met.
- Working effectively across more than one supply channel (eg internal, client, third party suppliers and partners), potentially leading multi-supplier teams drawn from all those channels.
- Leading and managing team members, including both dedicated and shared-service resources.
- Manage the client relationship
- Contribute to securing additional business
- Planning, scheduling, monitoring and reporting against service delivery and financial objectives.
Required qualifications to be successful in this role
- Client relationship management experience
- Experience of client relationship management
- Experience of Customer Engagement Project Management
- Service delivery leadership experience
- ITIL qualifications or similar for other service management disciplines (eg VerISM)
Influencing skills
- Proven ability to build rapport, build consensus, set and manage clear expectations with team members and client stakeholders.
- Ability to work with clients and internal teams to listen, understand requirements, prioritize issues and proactively communicate in a dynamic, fast-paced environment.
- Ability to work independently, take ownership and drive solutions for the clients.
- Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations.
- Experience managing projects, issues, and milestones within the context of the Service Development Life Cycle.
Technical Background
- Experience in IT related fields.
- Experience working with technical project teams, liaising with other teams or departments to deliver technical initiatives.
- Strong understanding of IT outsourcing, technical infrastructures and networking preferred.
Professional Skillset
- Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative.
- Ability to weigh up options and make structured recommendations
- Experience making decisions quickly in difficult situations. Ability to take responsibility/ ownership for decisions, seeking advice where appropriate.
- Time and Financial management, attention to detail, expectation setting and organizational skills to provide solid service management. Ability to work on own initiatives with mínimal management supervision.
- Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress).
- Intermediate (or expert) user of Microsoft Word, Excel, PowerPoint, Project and Visio.
- Ability to present to audiences of different participants (e.g., executives, clients, technical peers, non-technical professionals) and size.
**Insights you can act on**
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and,as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeedand grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.
**Skills**:

- ITIL
- Leadership
- Management Consulting



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