Guest Experience Coordinator

4 weeks ago

Auchterarder, United Kingdom Gleneagles Full time

**Job Ref**:GLE1227

**Branch**:The Gleneagles Hotel

**Location**:The Gleneagles Hotel, Auchterarder

**Salary/Benefits**:£27,511 annual salary

**Contract type**:Permanent

**Hours**:Full Time

**Posted date**:31/07/2023

**Closing date**:01/09/2023

**COME AND JOIN US...**:
We are currently seeking an astute, confident and energetic **Guest Experience Coordinator** to play an integral role in a multi-faceted team.

The on target earning potential for this role is £27,511 / annual salary based on a 39 hour contract - comprising a base salary of £24,011, plus a qualified estimate of £3,500 in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**:
One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**:
We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- You'll take huge pride in ensuring every guest is welcomed warmly with the efficient processing of their check in and check out; you’ll also provide fascinating information on all aspects of the estate and surrounding area
- Maximising revenue by upselling the facilities available across the estate, you’ll play your part in ensuring our guests enjoy a magical stay; you’ll make the appropriate reservations and pass relevant leads to the Sales team
- Offering accurate information on all aspects of guests travel, logging all Gleneagles driver bookings accurately, with a driver available at the specified time, you’ll make sure transportation goes without a hitch, every time
- You’ll have responsibility and accountability for cash handling and assume responsibility of a float
- Maintaining guest confidentiality and security at all times, you’ll follow GDPR guidelines to enhance our guests’ stay, obtaining and recording accurate information on guest profiles for future stays
- Actively following all Forbes and Gleneagles standards at each and every interaction with our guests, in person and by phone
- Showing empathy and respect for all of your team members, ensuring an effective and efficient handover of outstanding business to the next team
- Efficiently processing our group check-ins and handling specific, accurate billing; you’ll also support the Porter team with the safe storage and delivery of luggage on group check in days
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way

**The kind of person we're looking for**:

- Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- Greeting each guest warmly by name, you take time to really listen and understand their individual needs, always exceeding their expectations
- Actively promoting the estate, you’ll constantly look for opportunities to always enhance the guest experience.
- Taking great pride in all that you do, you know your contribution is critical for both our guest and your team member experiences
- You maintain a high standard of personal presentation through very particular grooming, presenting a professional and organised working environment at all times
- You want to be part of a team that works hard, supports each other and above all has fun along the way
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the

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