Guest Experience Coordinator, Glenmor

1 week ago

Auchterarder, Perth and Kinross, United Kingdom Gleneagles Full time

Job Ref:

GLE1877

Branch:

The Gleneagles Hotel

Location:

The Gleneagles Hotel, Auchterarder

Salary/Benefits:

£14.87 per hour

Contract type:

Permanent

Hours:

Part Time

Hours per week:
16 to 24

Posted date:
13/06/2024

Closing date:
15/07/2024

COME AND JOIN US
:


We are currently seeking a warm, highly motivated and dynamic
Guest Experience Coordinator to play a key role within our Glenmor team.

Glenmor is the seasonal ownership within Gleneagles.

We have 53 homes and our owners return to us year after year to experience all that our Glorious Playground has to offer.

The concierge team is small and mighty and is the face of Glenmor, looking after our guests whilst they arrange their stay with us pre-arrival, right through to their departure.

We're adept at build strong and long-lasting relationships.

The on target earning potential for this role is £14.87 / per hour - comprising a base hourly rate of £12.67 plus a qualified estimate of £2.20 per hour in gratuities and service charge.
  • As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.


The shifts available for this role are 8am to 4.30pm and 10.30am to 7pm, working either 2 days (Sat Sun) or 3 days (Mon to Fri) each week.


ABOUT GLENEAGLES:


One of the world's most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century.

Recently named winner of the 'Art of Hospitality' award 2023, as well as no.32 in the new global ranking of The World's 50 Best Hotels, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.


WORKING AT GLENEAGLES:

We're devoted to making our people feel as valued as our guests.

In this way, we strive to support the whole 'you' - not just the professional part but the personal part too.

People join our team for all sorts of reasons.

Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments.

However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9.

Gleneagles is also within easy reach of a number of Scottish towns and cities:
Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

  • You'll ensure every step of our guests' stay is smooth and memorable from planning, to arriving with us, all the way through to their departure
  • Making sure all homes are beautifully set and completely ready for our guests arriving
  • Advising our guests on the incredible range of activities and services across the estate, upselling as appropriate and making the required bookings and reservations
  • You'll play a key role in the running and execution of our weekly arrivals meeting
  • Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

The kind of person we're looking for**:

  • Ideally, you're currently established in a similar role within Hospitality, with a great track record of customer service achievements; you're also adept with the key software packages for our industry, in particular Opera PMS
  • Your attitude and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it's the first time
  • Fantastic at thinking on your feet, remaining calm under pressure and dealing with conflicting priorities are second nature to you
  • Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
  • You have a positive "can do" attitude to solving problems in a professional and courteous manner
  • A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
  • You want to be part of a team that works hard, supports each other and above all has fun along the way

What's in it for you:

Time to let your hair down:

  • 30 days holiday (including bank holidays) that increases with service
  • Seasonal parties and local social events
  • 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
  • Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket:

  • Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things th

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