Sales Coordinator, Groups

2 weeks ago

Auchterarder, United Kingdom Gleneagles Full time

COME AND JOIN US...

We are currently seeking a highly organised and efficient Sales Coordinator, Groups, to join our Commercial team, working three days each week.

We’re a mighty and adaptable team and we’ve seen our business change significantly over the past year. Our focus has now shifted from groups to individual leisure guests. This role is key to adding strength to our current Leisure Sales team and ensuring that we maximise on all opportunities to drive and achieve substantial growth for our leisure business to the hotel.

The on target earning potential for this role is £13.38 / per hour - comprising a base hourly rate of £11.65, plus a qualified estimate of £1.73 per hour in gratuities and service charge.* As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

If you are our next Sales Coordinator, Groups, please forward your most recent CV to us today
Here's a bit more detail on what we see you doing in this role:
Supporting Reactive Group Sales with preparing proposals, contracts and entering bookings, and any ‘Lost’ into Opera; you’ll also audit the Group bookings to ensure accurate entry
Replying to our client enquiries where there is no availability, asking if they are flexible and working creatively to fulfil their requirements
Managing telephone calls to the Events direct line, distributing these to relevant team members, professionally taking messages and securing essential information
Processing our Group Sales invoicing through the appropriate systems
Working closely with the Group RSMs and the Director of Group Sales assist in planning FAM Trips, including building BEOs, site inspections and Gleneagles Experiences and organising VIP cards & amenities for VIP arrivals
Organising, coordinating and communicating site inspections on behalf of the sales team, including; booking time for execs to meet and greet, organising transfers, booking hotel rooms, organising amenities, building BEO, booking leisure, booking dining, and managing internal communication
Supporting our RSMs on tradeshows, networking events and FAM trip follow up; entering accounts and contacts following sales missions; managing their expenses and creating reports required to enable targeting opportunities
Assisting in ensuring that our sales tracker is updated monthly to reflect the tradeshows attended, sales trips carried out and expenses incurred
Working closely with our Director of Group Sales & Events and our Revenue team to create the monthly group dashboard
Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us luxurious in every way

**The kind of person we're looking for**:
You have at least two 2 years in an administration and support role, with a fantastic track record
Self-motivated, you’re a proactive team player with great ability to plan ahead effectively
Organised, methodical and creative, you’re able to prioritise your workload efficiently, and always meet your deadlines
Your IT skills are strong, with an excellent working knowledge of Opera, Sun System and Microsoft Word, Excel, Outlook and PowerPoint
You build strong working relationships, both internally and externally, you have excellent time management skills and you’re able to adapt and respond to last minute demands from our business
Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
You have a positive “can do” attitude to solving problems in a professional and courteous manner
A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail

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