Customer Interaction Specialist-english
1 month ago
**JOB TITLE**: Customer Interaction Specialist - English & Other Specified Language (Dutch)
**Pay**:£11.62
**Location**:NE29 6EE
**MAIN PURPOSE OF JOB**
You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Ability to be communicate fluently in English language and second language (Dutch), both verbal and written.
**CORE RESPONSIBILITIES**
- providing professional and efficient customer sales and service in all duties
- first contact resolution of customers and clients queries, requests, orders and complaints
- proactively contact existing and potential customers with the aim of up-selling products
- match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products
**COMPETENCIES / DESIRED EXPERIENCE**
- previous contact centre experience is ideal
- good proficiency and navigation skills around a pc, excellent keyboard skills
- good telephone manner with a clear speaking voice
- good communication skills and the ability to build rapport with the customer
- ability to work well in a team
flexible to work at all times in the contact centre, including evenings and weekends
**MEASUREMENT**
- delivery of targeted personal quality and performance scores
- delivery of departmental KPI’s and SLA’s
- manager observation
- customer feedback (internal/external)
- compliance delivery
**Salary**: £11.26 per hour
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Northshields, NE29 6EE: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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