Insurance Claims Handler

4 months ago

London, United Kingdom Bring It In House Full time

**Job Title**: Insurance Claims Handler (Property Loss Adjuster)

**Salary**: Up to £42,000 per year (Includes car allowance)

**Location**: London

**Term**: Full Time / Permanent, 37.5 Hours per week Monday
- Friday

**Remote working**

**Perks**: Reward platform - discounts for over 800 retailers, Well-being centre, Recognition programme, Life Insurance (2 x basic salary), Development, training, and professional qualifications

**Bringitinhouse** are proud to be recruiting a Insurance Claims Handler for one of our multi award winning professional services clients. An international business with multiple branches across the UK

Our client is a global business with over 6000 professionals operating Internationally. They specialise in professional services and technology, working in partnerships with leading insurance companies and brokers. The business helps their clients to manage risk, operate their core business processes, transform, and grow. They deliver operations, consulting and technology solutions including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

Due to extensive and sustainable growth and expansion they are looking to expand the team.

Their aim is to develop top talent within the organisation with investment in professionally and personal development at the forefront of the business. This development enables the personnel to excel in their role and develop a long and rewarding career within the business.

**Role outline**:
As a Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. You will ideally have a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.

**Duties and Responsibilities**:

- Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
- Process all invoices and approve estimates within 5 working days of receipt/agreement.
- Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
- Full completion of all prepared site notes templates and associated documentation within set Service level agreements (SLA’s)
- Ensure that the data contained in caseloads are accurate at all times.
- Assist in maintaining accurate management information by completing spreadsheets as necessary.
- Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
- Identify cases of possible fraud and recoveries and refer as appropriate within set Service Level agreements (SLA’s).
- Work to ensure correct policy interpretation and validation.
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed Service level agreements SLA’s and formats.
- Ensure files are up to audit standards at all times.
- In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client Service level agreements (SLA’s)
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
- Build good working relationships with clients and staff, internal and external to the business
- Maintain an awareness of business opportunities and refer all identified opportunities to the business
- Responsible for out of hours calls into the business via a pre-set rota

**Essential requirements**
- Property Loss Adjuster experience
- Already hold or working towards recognized professional qualifications at a diploma level
- Accuracy, attention to detail and an analytical approach
- Strong verbal and written communication
- Demonstrable experience of organizing and managing own workload is essential
- Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload.
- Excellent time management to be able to work to short/changing deadlines.
- 5 Grade A-C’s GCSE’s or equivalent including Math’s and English
- Being prepared to work nationally on occasion with overnight stays.
- Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays
- Great Client/ customer relationship ethos - exceeding customers’ expectations.
- Can-do attitude
- Able to work independently and manage own diary
- A great team player

**Referral**:Not right for you but you know someone who maybe suitable. Please get in touch to share any friends or colleague’s details so they can take advantage of the fantastic opportunity.

**Job Types**: Full-time, Permanent

**Salary**: Up to £42,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- Work from home

Schedule:

- Monday to Friday

Work Location

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