Claims Handler

14 hours ago


London, United Kingdom Nashrock Insurance Recruitment Full time

We are seeking an experienced and proactive Claims Handler – Level 2 to join a leading underwriting and claims management team specializing in professional indemnity insurance. This is an exciting opportunity to work within a dynamic environment, managing a diverse portfolio of professional indemnity claims and contributing to a high-performing team.


Main Functions

  • Prepare detailed claim reports for complex cases.
  • Establish and update reserve estimates as cases progress.
  • Refer policy points to insurers and collaborate with underwriters when needed.
  • Handle correspondence with insureds, brokers, insurers, and claimants.
  • Assist insured parties with drafting defences and letters when required.
  • Consult with the Claims Director and team members on challenging or high-value claims.
  • Ensure compliance with service standards and delegated authority limits.
  • Negotiate claim settlements within defined authority parameters.
  • Contribute to the team’s profile by preparing articles that promote the claims handling service and support underwriting efforts.


Ancillary Functions

  • Achieve target billable hours.
  • Adhere to training plans and maintain continuous professional development.
  • Perform ad hoc duties as requested by Directors.
  • Ensure compliance with regulatory requirements and Treating Customers Fairly (TCF) standards.


Qualifications and Experience:

  • Degree-level education with 1-3 years’ experience managing professional indemnity claims.
  • Progress toward ACII or equivalent CII qualification.
  • Prior experience handling UK professional indemnity claims, with a focus on construction or legal risks being advantageous.
  • Familiarity with ECF or similar insurance systems (preferred but not essential).
  • Strong communication skills, both written and verbal.
  • Proficiency in MS Office applications.
  • Enthusiastic and adaptable approach to work, with a commitment to learning and development.


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