Head of Operations

2 weeks ago

London, United Kingdom Lewis Silkin LLP Full time

Term:
- Permanent- Working hours:
- Full-time- Reports to:
- Chief Technology Officer- Department:
- Business Services- Location:
- London- The firmLewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities.

With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast, Dublin and Hong Kong, we are recognised by clients and industry alike as being distinct for our unique culture, market-leading practice areas, sector focused approach and for providing solutions to complex, multijurisdictional business challenges, with a pragmatic and human touch. We have two things at our core: people — both ours and our clients’— and a focus on creative, tech and innovative businesses.

Our culture is encapsulated by an ethos of bravery and kindness, guided by our values of Integrity, Clarity, Unity and Excellence (our ‘I-CUE’). We aim to provide a supportive environment for our people, clients and wider community and embrace diversity & inclusion, ensuring people are able to bring their full selves to work.
- The departmentThis is a new role for the firm, one which will work closely with members of the Operations Board, their teams, practice and office heads as well as the wider firm to ensure the ongoing development of our operations platform.

Our operations teams include a Facilities team in London as well as Office Managers based in each of our larger offices as well as our Reception and Catering teams in London run by Williams Lea and Bartlett Mitchell with other key services provided by other third-party suppliers.
- ResponsibilitiesWorking collaboratively with other team members, responsibilities will include:
**Operations Function Design and Development**
- Continue the evolution of the firm’s operations platform to ensure we have a highly effective, efficient and culturally aligned team able to collaborate with colleagues across the business.
- Continually optimise core operations services, including but not limited to the following: front of house offering/colleague concierge, catering & hospitality, reprographics, records management, mail and distribution, maintenance.
- Collaborate with our Responsible Business leadership and team to work towards our net zero and related sustainability goals.

**Service, Supplier & Budget Management**
- Develop new and existing services to address the day-to-day needs of the firm, deliver continuous improvement that underpins our business plans and associated growth while also supporting our distinct culture.
- Build and maintain strong relationships with key internal stakeholders as well as understand and anticipate their needs with the ability to think creatively and problem solve in line with their business plans and goals.
- Negotiate and agree operations related contracts on behalf of the firm, ensuring that they are procured on acceptable commercial terms and conditions, seeking input from the firm’s internal legal experts as required. Support any service owners in managing responses to any internal feedback or complaints, providing status updates and co-ordinating follow up activity as required.
- Ensure all current and ongoing supplier relationships operate with reference to the firm’s values and adhere to legal, ethical and responsible business codes of conduct/best practice.
- Drive longer term evolution of the wider firm’s procurement and supplier management good practice, working closely with Operations Board members to develop the necessary capabilities across our Business Teams and Practice Groups to ensure appropriate levels of consistency and excellence across the full range of our procured services.
- Budget development and ongoing management demonstrating robust controls and good return on investment across all operations areas.

**Risk Management**
- Ensure Lewis Silkin is compliant with all relevant legislation, relevant standards and good practice in each office and country as part of its operations platform.
- Identify and actively manage relevant risks in each office and jurisdiction, including those relating to employees and other external parties.
- Maintain our Business Continuity Plans and manage related resilience activities.
- Contribute to ISO27001 and ISO9001 certification.

**Property Strategy and Portfolio**
- Collaboration with the LS CFO to develop the following with direction from the Management Board and Partner leadership team:

- Lewis Silkin Property Strategy
- Building design and operating principles
- Appropriate reporting and recommendations relating to lease terms and our liabilities, building and floorplate works
- Lease term management incl. break clauses and dates

They must enjoy working in a dynamic team-orientated environment and will need to have a flexible and co-operative nature, as well as excellent stakeholder engagement skills.

**Experience and Qualifications**
-

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