Senior Facilities Assistant

3 months ago

Bristol, United Kingdom Heidelberg Materials Full time

**THIS ROLE IS FOR A 3 MONTH FIXED TERM CONTRACT**

This could be extended however is not guaranteed.

**Description of business**
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- The Heidelberg Materials International Business Service Centre provides administrative and transactional services to in-scope Heidelberg Materials Companies and Business Lines. The International Business Centre incorporates departments which provides Accounts Payable, Central Purchasing, and Master Data services to other group countries. As part of an expanding International centre, there is lots of room for career progression within these departments.

We are committed to building a more sustainable future and recognize that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency, and individual achievement. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritizing wellbeing.

Our corporate culture is characterized by trusting teamwork, a strong customer focus, creativity, and a willingness to innovate, as well as sustainable thinking and action. As one of the world's leading manufacturers of construction materials with around 51,000 employees in over 50 countries, we offer excellent career opportunities for your professional future.

This Facilities Senior Administrator role will sit within our on-site facilities team, this team provide a range of support to teams on across 3 main buildings. The Facilities team provide a range of support to teams on site, including management of reception, greeting, and supporting visitors to site, setting up meeting and conferencing facilities when required, and ensuring that all employees on site have the equipment and welfare facilities that they need.

**Responsibilities of this role**
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- Ensuring that day to day facilities tasks are completed to a high standard
- Responsible across The Ridge - with c. 40 FTE plus visitors
- Ensuring meeting rooms and office facilities are well maintained. Where issues are identified, resolving them where possible, or reporting to the relevant people
- Performing workstation assessments and proposing necessary changes
- Monitoring, ordering, and distributing consumable stock and equipment
- Supporting in purchase order reconciliations and budget tracking
- Proactive in identifying and mitigating site health and safety risks
- Reception cover when required
- Managing more complex, non-standard incidents, requiring good understanding of the end-to-end process.
- Accurately working with Service Levels Agreements (SLA’s) on a ‘right first time” basis.
- Ensuring compliance with all appropriate processes and controls
- Routine query resolution and problem solving
- Provide guidance, training and support for other team members are required
- Ensuring personal targets are met on a continuous basis, and escalating any issues or hurdles immediately for support
- Working as part of a team to deliver overall targets, providing support to others where needed
- Providing excellent customer service where required (internally and externally), including interaction with international stakeholders
- Ensuring effective escalation for non-standard requests or issues.
- To work with high levels of integrity and confidentiality.
- Positively support a team and department in change and innovation.
- Any other task requested by your team lead or any BSC manager.

**Skills / Experience**
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- Fluent English language - written and spoken
- Excellent interpersonal skills - with the drive and flexibility to support others.
- Excellent data entry skills.
- Excellent written and oral communication skills
- Prior experience in a facilities related role

**Excellent Remuneration and Benefits**
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- Excellent remuneration packages
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from grocerie

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