Income Officer

3 weeks ago


Sittingbourne, United Kingdom Southern Housing Full time

As an **Income Officer** at Southern Housing, you’ll deliver a pro-active, high quality, high performing, value for money service for our residents. You’ll achieve stretching targets, balanced with a strong customer focus and provide expert advice and support to customers over the phone on rent arrears and household budgeting. You’ll develop and maintain strong links with local authorities, Department of Work & Pensions and support agencies.

You’ll liaise as necessary with other departments internally and externally, to ensure the best interests of the business and the customer are served. You’ll embrace and promote our culture, values and behaviours, contributing to an environment which is supportive and a place where it’s enjoyable to work.

We’re available for customers from 08.00 - 17.30 (Mon -Fri). We need you to be able to work flexibly within these hours.

**Please note that this role is being offered on a Fixed Term Contract / Secondment until 31/03/2024.**

**What you’ll have**

We need you to be motivated, resilient and keen to deliver a great customer experience. Experience of income collection or money advice is preferred. You’ll be well organised with brilliant people skills and a ‘can do’ attitude.

You’ll also need:

- Strong communication & negotiation skills
- Confidence to use own initiative
- The ambition to deliver great results
- An understanding of welfare benefit reform
- The ability to work well under pressure

**Advert closing date: 12th April 2023 at 23:59pm. Shortlisting date: 17th and 19th April 2023. Interview dates: 10th, 12th and 15th May via Microsoft Teams**

**About us**

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working

**Inclusion and Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

**Job Types**: Full-time, Fixed term contract

**Salary**: £31,350.00 per year

**Benefits**:

- Company pension
- Free or subsidised travel
- Referral programme
- Sick pay

Schedule:

- Day shift

Work Location: On the road


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