Order Management Apprenticeship

3 months ago

Huddersfield, United Kingdom Cummins Full time

Outline of the apprentice role:
As an apprentice in our Order management department, you will provide administrative support to the Order management team and provide front line customer contact, dealing with every aspect of enquiries and order management.

Responsibilities will include:

- Representing the customer within the department in relevant meetings.
- Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner.
- Undertaking analysis and identifying abnormal demand and report findings as necessary.
- Running and actioning required reports and distributing to relevant departments.
- Providing excellent customer care.
- Being an active member of the customer support team.
- Full knowledge, understanding and control of the accounts under their responsibility.
- Acting as an onsite representative to expedite parts to the warehouse.

Skills you will develop as part of this role:

- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Ensures accountability - Holding self and others accountable to meet commitments.
- Communication skills - written & verbal - To be able to effectively express messages and ideas in a clear, organised and relevant manner for a variety of audiences. Conveys thoughts and ideas regarding a topic concisely and clearly. Ability to communicate without increasing either the employee's or employer liability. Ability to communicate effectively to different levels of the organization. Ability to use appropriate communication tools as needed (Zoom, teams etc).

Overview of the course:
You will study at Kirklees college, following either the Customer Service level 2 or business administration level 3 standard. The standard you follow will be dependent on previous experience. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. College will teach you general skills required to successfully conduct your role, whilst in company, you will acquire specific skills and experience related to the role.

**Qualifications**

Entry Requirements:

- A minimum of 5 GCSEs Grade A\- C (level 4-9): Including English language and Mathematics\
- .

+

The following skills are desirable for this role:

- Competent use of Microsoft software packages such as PowerPoint, Excel, Outlook and Word.
- Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Planning, organisation and prioritisation of work to meet commitments and deadlines and work under pressure.
- Enthusiasm to take on new challenges and develop own skillset.
- Attention to detail.
- Problem solving ability.
- Relationship building skills.
- Collaboration / Co-operation.
- Analytical abilities and experience in reviewing data is an advantage.

**Job** SUPPLY CHAIN PLANNING

**Primary Location** United Kingdom-England-West Yorkshire-UK, Huddersfield, CTT St Andrew's Road East

**Job Type** Experienced - Exempt / Office

**Recruitment Job Type** Office

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