Facilities Officer

4 weeks ago

London, United Kingdom TRI Consulting Full time

Large Housing Association requires a Facilities Officer to provide effective facilities management services, providing excellent customer service to both residents and staff.

**Responsibilities**:
Meet and greet of visitors (Reception) and dealing with enquiries; written, face to face, and on the telephone

Concierge service - Meet and greet, one stop shop, liaising with IT

Dealing with customers, understanding their queries, resolving sometimes challenging issues

Facilities Management - building maintenance, Audio Visual (AV) and first line workstation support and post room duties

Post room services - scanning and distributing incoming post electronically

Supporting a dispersed workforce - issuing PPE, DSE equipment, Banking

Customer service - providing excellent customer service to both internal and external customers including commercial tenants

Administrative duties to support the Business Services Managers (BSM) and to provide services to the wider businesses such as the Governance team and Learning and Development (L&D) training team

Budget Management - assisting BSM to monitor budgets, raising purchase orders and reconciling invoices; as instructed, reviewing contract costs/charges against the market to obtain VFM.

Supporting conference facilities - liaising with host and delegates, dealing with room set up, supporting AV and catering requirements

Pool car administration - processing invoices, fines and congestion charges, updating Motor Insurance Database (MID); servicing along with procuring and returning leased vehicles

Contractor & supplier Liaison - proactively liaising with contractors, attending contract meetings, interpreting the monthly report and querying any discrepancies and service issues, raising call outs, following up works and signing off works completionto invoice payment

H&S - undertaking independent office inspections, ensuring safe working environment, maintaining statutory documentation, to carry out appropriate roles within fire evacuation strategy

Supporting the H&S team with administration work and remote DSE assessments

Office moves - internal/external; assisting with physical moves, liaison with departmental leads on appropriate layout, preparation and after care

Skills and experience:
Experience of facilities management or similar related work

Excellent experience of interacting and communicating (both written and verbal) with different clientele groups (corporate and operational), which may be challenging in terms of requirements and/or their behaviours

Experience of facilities management or similar related work

Excellent experience of interacting and communicating (both written and verbal) with different clientele groups (corporate and operational), which may be challenging in terms of requirements and/or their behaviours

Experience of supporting a dispersed workforce

Sound understanding and experience of Health and Safety within an office environment, such as identifying hazards and response to them

Effective IT skills including MS Office

IWFM levels 1 to 4 (Desirable)

IOSH (desirable)

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