Patient Administrator

6 months ago

Oxford, United Kingdom GenesisCare Full time

Are you ready to embark on an exciting journey as a Patient Administration Officer at our cutting-edge centre located in Oxford? Join our dedicated team at GenesisCare and be a part of something extraordinary.

**About Us**:
GenesisCare is a global oncology specialist, recognised as one of the Top 1% of healthcare providers worldwide. At GenesisCare, we're at the forefront of technology and innovation, revolutionising the way patients experience cancer treatment and care. We are committed to doing right by our patients, partners, and each other.

**The Role**:
As a Patient Administration Officer with us, you'll play a pivotal role in undertaking all administrative and reception activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and grow in your career.

**What You'll Do**:

- Work closely with consultants and secretaries to provide support in the patient pathway.
- Appropriately direct all incoming calls and participate in all reception duties
- Collaborate with PAO colleagues ensure consistent cover for the centre’s reception.
- Liaise with insurance companies to ensure all insurance cover is verified.
- Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses.
- Act as point of contact for all patients ensuring a professional and efficient service.

**What You'll Have**:
**Experience and Skills**:

- Excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Experience with resolving complaints satisfactorily
- Qualifications and Knowledge:

- Experience of using Mosaic IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector

**Why Choose GenesisCare**:
Discover what's in store for you when you join the GenesisCare team:

- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy/sell annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Receive exceptional care for you and your family with free radiotherapy treatment.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.

**Who We Are**:
We are a global team of over 6,000 highly skilled healthcare professionals and support staff, spanning Australia, the U.K, Spain, and China. Together, we design cutting-edge treatments for cancer and heart disease, empowering patients to achieve their best possible life outcomes.

**Our Global Impact**:
With a presence in 580+ centres worldwide, our team cares for over 1.4 million patients annually across our Oncology, Cardiology, and Sleep Medicine Centres. We prioritise people-centricity in everything we do, fostering a culture of 'care' that is patient-focused and performance-driven.

At GenesisCare, we live by our people promise: "Do your life's best work, by always growing, having a profound human impact, and making great things happen together." If you're passionate about making a real difference, we invite you to join us in shaping the future of healthcare at GenesisCare.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£29,000.00 per year

**Benefits**:

- Company pension
- Enhanced maternity leave
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Medical Admin/Receptionist: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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