Investigating Officer

7 months ago

Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

This is a new and exciting opportunity for role of a Bank Investigating Officer within NWSSP. Successful applicants will work across Wales to support investigations and other employee relations cases that adopt a compassionate approach which are undertaken in line with the All Wales Disciplinary and Respect and Resolution Polices.
Investigations will include concerns raised about behaviours and misconduct.
This post is Bank, which means there is flexibility to work it around other commitments. When an investigation comes up we will contact you to see if you are available to take on the investigation. There are no set contractual hours.
- Have experience of conducting workplace investigations
- Experience of report writing and making recommendations
- Experience of presenting reports
- Have a compassionate approach
- Have effective communications skills

1. Investigate employee relations cases both clinical and non-clinical as assigned by People and OD, including complex and high profile investigations of varying nature.
2. Be required to undertake difficult investigation interviews; this may involve discussing complex, highly sensitive and contentious information in a sometimes hostile environment where there are barriers to acceptance eg. the behaviours of Staff and Trade Union representatives at investigation meetings is often difficult, and there is a requirement to take control of the situation, but at the same time explain the rationale for the meeting.
3. Take statements from all relevant parties, receive and analyse the information gathered during the investigation, which may be detailed, complex, contradictory, highly confidential and sometimes distressing.
**4. Co-ordinate the investigation process eg**: Appropriate rooms are booked for investigation interviews to take place, equipment is booked and statements/interviews compiled in a timely manner.
5. Prepare detailed investigatory reports following each investigation, clearly highlighting discrepancies and conclusions, while remaining factual and independent.
6. Participate and present information at Disciplinary Hearings and other hearings when necessary, and ultimately Employment Tribunals, if required.
7. Make recommendations on a range of Workforce policies as part of the investigation process, along professional body codes of conduct where required.
8. Review case outcomes, and cascade any actions taken and lessons learnt to necessary Departments, Managers and Staff.

At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do.
We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. Innovation is built into everything that we do.
We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values.
We respect and value our people and strive for a culture of compassion and inclusivity. We are a bilingual organisation, and we have a team of Change Champions who advocate ‘This is Our NWSSP’ our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks.
We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.

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