Customer Service Representative

2 weeks ago

Darwen, United Kingdom Capita Full time

The Customer Service Advisor will take incoming calls from TV Licensing customers with varied requests from setting up a new licence or advising us of a change of address to asking questions regarding our policies and regulations.

You will responsible for accurately capturing data and entering it on to the relevant systems to ensure customer licence details are kept up-to-date and providing a quality service to achieve first time resolution while promoting the legal requirements for a TV Licence.

Rota Hours between 08:30 & 18:30 Monday to Friday.

Start date - 28th March

**Job title**:
Customer Service Representative

**What we’re looking for**:
You will need to have excellent communication, listening and questioning skills, be customer focused, computer literate with the ability to work under pressure while meeting agreed targets.

You may have experience of the following: Customer Service Advisor, Customer Service Representative, Customer Service Executive, Customer Service Officer, Call Centre, Contact Centre, Call Centre Operative, Contact Centre Operative, Retail Worker, etc.

**About Capita TV Licensing**

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

**What’s in it for you?**
- A competitive basic salary **of £19,636.50 pa**:

- **23 **days’ holiday **(rising to 28) **with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 52,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you’ll do next**:
We’re an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes.

**Location**:
Darwen
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

  • Customer Service Representative

    6 days ago

    Darwen, United Kingdom Capita Full time

    Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title**: Customer Service Representative - TV Licensing - To responsibly promote the legal requirements for a TV Licence. - To respond to requests for advice or action from customers and colleagues in line with current TV Licensing policies,...

  • Customer Service Specialist

    1 week ago

    Darwen, United Kingdom The Senator Group Full time

    **Customer Service Specialist** Based **Darwen, **Lancashire Negotiable Salary + Company Benefits Part of the successful **Senator **Group, **TEAL Furniture Limited** is a design led manufacturer providing innovative furniture solutions including seating, ward furniture and specialist products for the NHS and healthcare sector. A UK manufacturer with a...

  • Customer Service Administrator

    5 days ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    **Customer Service Administrator - Darwen - ARDPM846561** Do you have Customer Service and Administration experience? We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete). **What are we looking for in our Customer Service Administrators?** You don’t need to have come...

  • Customer Service Team Leader

    2 days ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in DarwenWe’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Team Leader

    1 day ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in DarwenWe’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Team Leader

    2 days ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in DarwenWe’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Team Leader

    2 days ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in DarwenWe’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Team Leader

    5 hours ago

    Darwen, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in Darwen We’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Services Team Leader

    2 days ago

    Blackburn with Darwen, United Kingdom Flavour Warehouse Group Full time

    Due to an internal move within our Customer Services department we are looking to recruit a Customer Service Team Leader, who will play a pivotal role in ensuring our customers receive exceptional service. You will lead a team of customer service representatives and oversee various responsibilities aimed at addressing customer inquiries and issues promptly...

  • Field Service Engineer UK

    2 months ago

    Darwen, United Kingdom Talented International Full time

    Are you ready to take on an “electrifying opportunity” covering the UK?Our client is seeking a dynamic Field Services Engineer to join their team ASAP!They are a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions.Picture this: You'll be at the forefront of cutting-edge...

  • Customer Service Team Leader

    21 hours ago

    Darwen, Lancashire, United Kingdom Towergate Health & Protection Full time

    Customer Service Team Leader – Hybrid in Darwen We’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid...

  • Customer Service Advisor

    4 weeks ago

    Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Department: Digital and Business Change** **Terms and Conditions: Permanent, 37 hours per week** **Shortlisting and **Interviews: Week Commencing 24/07/2023** Our customers deserve to receive fantastic service from their local authority because they've got nowhere else to go. We are focused on making life easier for our customers by...

  • Customer Service Advisor

    1 month ago

    Blackburn with Darwen, United Kingdom Blackburn with Darwen Council Full time

    Job description **Department: Digital and Business Change** **Terms and Conditions: Permanent, 37 hours per week** - Our customers deserve to receive fantastic service from their local authority because they've got nowhere else to go. Whether it's over the phone or face-to-face, our Customer Service teams are focused on making their lives easier for our...

  • Customer Support Officer

    2 days ago

    Darwen, United Kingdom SUEZ Full time

    Do you have excellent customer service and communication skills? Would you like to bring this to a company committed to a greener UK? When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You will get a chance to help us preserve and restore...

  • Customer Service Advisor

    2 weeks ago

    Darwen, United Kingdom Ardonagh Advisory Full time

    Customer Service Advisor (9 month fixed term contract) – Hybrid in Darwen Work in Retail or Hospitality? Looking for a better work-life balance? Or maybe you’re about to leave school or college and want to step into a career now, rather than get a degree? Saying yes?? Then come join us as a Customer Service Advisor and you’ll work Monday to...

  • Customer Support Officer

    1 month ago

    Darwen, United Kingdom SUEZ Full time

    **Do you have excellent customer service and communication skills? Would you like to bring this to a company committed to a greener UK?** **You will be based for our Regional Offices in Darwen, Lancashire for 37.5 hours per week with a salary from £22,260 plus bonus, pension.** When you join SUEZ, you get more than a brand-new role. Your work will help us...

  • Customer Support Officer

    5 days ago

    Darwen, United Kingdom SUEZ UK Full time

    Are you an experienced administrator with Microsoft knowledge based within the Darwen Region? Then do not miss out on the opportunity to work for the 23rd best company to work for, as per the research carried out by the Best Companies for the Sunday Times in 2020.About the roleYou will be working 37.5 hours per week Monday to Friday 8:30am – 5pm.The...

  • Customer Support Officer

    7 days ago

    Darwen, United Kingdom SUEZ UK Full time

    Are you an experienced administrator with Microsoft knowledge based within the Darwen Region? Then do not miss out on the opportunity to work for the 23rd best company to work for, as per the research carried out by the Best Companies for the Sunday Times in 2020.About the roleYou will be working 37.5 hours per week Monday to Friday 8:30am – 5pm.The...

  • Client Services Specialist

    1 month ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - North - ARDDG884566** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work...

  • Client Services Specialist

    1 month ago

    Darwen, United Kingdom The Ardonagh Group Full time

    **Client Services Specialist - Darwen - ARD912205** Do you have Customer Service or Administration experience? Are you looking to get away from shift or weekend work and move into an office environment working Monday to Friday? Joining us as a Customer Service Advisor means you'll have the benefit of working Monday to Friday. Initially, you would work from...