Product Admin Executive

5 months ago

London, United Kingdom Topdeck Travel Ltd Full time

**Brand**: Global Touring (Topdeck Travel & Back-Roads Touring)

**Position**: Product Load & Supply Executive

**Reporting to**: Product Load & Supply Manager

**Location base**: Chiswick, London, UK (2 days office & 3 days remote)

**Contract**: Permanent Full-Time

**Global Touring**

Here at Global Touring, we’re a travel company specialising in group tours and inspiring people through life-changing travel experiences. Through our brands Topdeck Travel and Back-Roads Touring we are ever developing our product range, driving growth in key sales markets (Australia, New Zealand & North America), innovating product delivery and ensuring we deliver a first-class customer experience.

**The Role**

Working within the Global Touring Product team, the Product Admin team look after the loading of content into our booking system and maintain supplier relationships and communications throughout the operating seasons.

Reporting into the Product Load & Supply Manager, the role entails accurate data entry for both brands (Topdeck Travel and Back-Roads Touring) in a consistent and timely manner, whilst working with our suppliers to deliver unforgettable trips across the globe by processing and confirming reservations and the components which make up our amazing trips.

**Key Responsibilities**
- Facilitate the load of all trip information into the booking system including:

- Trip packages and itineraries
- Trip services
- Trip capacity and allocation by room type
- Trip package and service pricing
- Perform quality checks and review loaded content to prevent errors and inconsistencies
- Build and maintain supplier relationships to advise details including:

- Final passenger numbers and rooming lists
- Additional passenger bookings
- Pre and post trip accommodation and airport transfer bookings
- Cancellations
- Reserve tickets and make bookings for some activities
- Communicate with the Customer Service Team regarding bookings and general enquiries
- Work closely with the Product Team to ensure all supplier expectations are met
- Liaise with the Operations Team to assist with on-road requirements
- Maintain internal use documents and databases to ensure information is current
- Work with the Product Load & Supply Manager to identify and action opportunities for process improvements and efficiency gains
- During quieter periods of the year there might be a requirement to support with other Product tasks outside of the normal Product Load & Supply work, such as assisting with product development or contracting

**Experience, Requirements and Key Behaviours**
- Strong attention to detail
- Ability to multi-task
- Proactive approach to problem solving
- Team orientated
- Great time management and able to work to tight deadlines
- Methodically minded and process driven
- Customer focussed
- Previous experience using travel industry booking systems (preferred)
- Relevant travel industry experience (preferred)
- Knowledge of Microsoft Excel to an intermediate level
- Excellent English verbal and written communication skills
- The right to live and work in the UK
- And of coursea passion for all things travel

**Responsible and Sustainable Responsibilities**
- A commitment to improving recycling processes within our offices
- A commitment to stopping the use of all single-use plastic items in our offices
- A commitment to promote the use of reusable items such as Tupperware and water bottles in our offices
- A commitment to protect our company culture of openness to all people regardless of gender, age

**Global Touring Values**

Our values aren’t just words on a page. They’re the backbone; the steering wheel; the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient combines to achieve the rich consistency fueling the soul of Global Touring.

**Stay Curious**

**Choose Transparency**

We take the right way, not the easy way. We’re straight up even through the toughest conversations; tackling challenges head-on and with integrity. Honour commitments. Communicate with clarity. And build relationships based on mutual respect. Forget hidden agendas, we treat everyone fairly - despite a preference for instant coffee.

**Don’t pass the buck**

If we do it, we do it well. We are empowered to make decisions based on data and experience - holding each other accountable along the way. Spare the excuses. Be fearless in the pursuit of results. And take responsibility - even when no one’s looking. There will be bumps in the road; that’s ok. We own our mistakes and learn from the challenges as well as the successes.

**Together we go further**

Across oceans and office desks, it’s more than a love for travel that keeps us connected. There are no silos here; we are each other’s toughest critics and loudest supporters - especially around the ping pong table. People with diverse backgrounds, different identities and varied experiences make our company exceptional. We embrace alternate perspe

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