Team Leader

5 months ago

Liverpool, United Kingdom Keoghs Full time

Keoghs are seeking a Team Leader to join their Pre-lit Motor Team. The team leader will be responsible for all day to day operational requirements of the Pre-lit Motor Team, including client enquiries & MI.

**Key Accountabilities**
- Duties may include but are not limited to:
Leading the Team
- Take responsibility for establishing a high performance culture within their team
- Motivate, innovate and build rapport
- Take responsibility for own development, working under limited supervision
- Be flexible in approach, determined and willing to work outside normal office hours where required

Claims handling and team management
- Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case (this responsibility may be delegated to suitable handlers under supervision where agreed with the DBUD)
- Approve payments within their financial authority levels
- Undertake reviews for files handled within their team to ensure individual team members attain the required quality standards
- Ensure the team create and maintain accurate claims management system records
- Identify the teams’ training needs and recommend appropriate training solutions to meet performance requirements, drawing on the relevant expertise within the firm
- Review files progressing to litigation and record reasons & lessons learned

Service Delivery and Compliance
- Be competent and demonstrate leadership with all relevant IT (Microsoft), Case, BI, and the HR systems, contributing to projects including systems and process development
- Drive continuous improvement in claims handling, ensuring adherence to client specific protocols, agreements and delivery of key performance indicators
- Use appropriate systems to monitor staff performance, productivity, sickness and holidays
- Hold regular 1-2-1s with staff to maximise performance and to acknowledge good performance
- Manage unsatisfactory performance of individuals within the team, liaising with HR where appropriate
- Assist in the completion of performance reviews in a fair, consistent and timely manner
- Assist the DBUD in the assessment of the capacity of the team to ensure this is aligned with business objectives, strategy and priorities
- Assist in the recruitment of claims handlers and support staff when requested
- Undertake presentations to colleagues at various levels in a manner which is motivational and sets expectations for quality and performance standards
- Ensure the team is kept up to date with internal and external developments, including leading regular team meetings
- Ensure compliance with statutory and regulatory requirements
- Actively support and promote the firms values and policies in a professional manner
- Assist in internal and external audit

Client Management
- Assist the Client Service Team with the preparation of client, team and sector analysis and statistics
- Have excellent communication skills with an ability to engage with clients and effect & manage change
- Use client knowledge to aid opportunities for the business to extend services or cross sell

Working Hours:
35 hours per week
Mon - Fri 9am to 5.00pm with 1 unpaid hour for lunch. This role is based in the Liverpool office and will be working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Highly developed knowledge of processes, systems and procedures
- Sound technical knowledge of Motor claims
- Excellent analytical and problem solving skills
- Excellent understanding of client protocols
- Excellent understanding of ‘best practice’ and contribute to its development
- Ability to respond to changing client requirements
- Excellent communication skills
- Ability to utilise interpersonal skills to influence and negotiate
- Ability to provide balanced feedback at individual level
- Excellent organisational skills
- Able to initiate and maintain business relationships
- Shows commercial awareness in understanding of the market and industry
- Demonstrates a passion for the business and their role
- Demonstrates an understanding of business development strategies and a willingness to support

Required Soft Skills:
Personal Effectiveness
- Team Commitment Encourages and supports others
- Resilience: Supports others who are experiencing stress
- Passion for Growth and Improvement: Delivers step change performance Improvement
- Embracing Change: Identifies actions to deliver change.
Business Focus:

- Client Care: Works to add value for the client
- Decision Making: Identifies options and proposals
- Negotiation, Influence and Persuasion: Creates a calculated impact
- Commercial Insight: Thinks and acts commercially
Leadership:

- Developing Others: Develops others potential
- Planning & Directing: Develops co-ordinated plans
- Managing Performance: Takes appropriate action
- Empowering with Accountability: Devolves Accountability

Values:
Our culture is focussed on making Keoghs su

  • Hub Team Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Leader Engineering Full time

    About Leader EngineeringWe are a leading recruitment agency with a strong reputation for delivering exceptional results. With over 20 years of experience, we have built a team of passionate professionals who are dedicated to helping our clients achieve their goals.Job DescriptionWe are seeking a highly motivated and experienced Hub Team Leader to join our...

  • Hub Team Manager

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Leader Engineering Full time

    About Leader EngineeringWe are a leading recruitment agency with a strong reputation for delivering exceptional results. With over 20 years of experience, we have built a team of passionate professionals who are dedicated to helping our clients achieve their goals.Job DescriptionWe are seeking a highly motivated and experienced Hub Team Leader to join our...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom SSP Full time

    **About the Role**: **Full Time Team Leader at Kitchen & Grill Liverpool Airport**:** Pay rate starts from £11.85 per hour**, regardless of age and get an hourly based percentage of service charge or gratuity, plus an extra £1.50 per hour for all hours worked between midnight and 6am! **Share of tips -** earn up to** £150 per month!** Come and join the...

  • Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom CSL Full time

    Job Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...

  • Team Leader

    4 weeks ago

    Liverpool, Liverpool, United Kingdom CSL Full time

    Job Title: Team LeaderCSL Seqirus is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of manufacturing professionals and ensuring the smooth operation of our Primary Manufacturing departments.Key Responsibilities:Lead a team of manufacturing professionals to achieve...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom We Are With You Full time

    Our team in Liverpool are recruiting for a Team Leader, to join them in providing high quality recovery care to a diverse service user group. If you are an enthusiastic and creative leader and are passionate about changing people’s lives for the better, we’d love to hear from you. Our Team Leaders work with our service users to help them to determine...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom Otterspool Adventure Full time

    **About us** Here at Otterspool Adventure, our outdoor activities are unrivalled. The aim of our Liverpool play centre is to keep the little ones entertained, especially throughout Summer! Otterspool Promenade is a Merseyside family favorite - with hundreds flocking there on a sunny day to enjoy the stunning views of the River Mersey. A more peaceful area...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom We Are With You Full time

    Our team in Liverpool are recruiting for a Team Leader, to join them in providing high quality recovery care to a diverse service user group. If you are an enthusiastic and creative leader and are passionate about changing people’s lives for the better, we’d love to hear from you. Our Team Leaders work with our service users to help them to determine...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom Card Factory Full time

    Job Introduction **Location: Card Factory, 47 Broad way L11 1BY** **Contracted Hours Available: 21** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom Card Factory Full time

    Job Introduction **Location:Liverpool Bold Street** **Contracted Hours Available:6** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom Card Factory Full time

    Job Introduction **Location: Speke CardFactory** **Contracted Hours Available: 17** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom Card Factory Full time

    Job Introduction **Location: Norris Green** **Card Factory** **47 Broadway** **L11 1BY** **Contracted Hours Available: 21** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom Card Factory Full time

    Job Introduction **Location: Liverpool St Johns 0429** **Contracted Hours Available: 10** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence,...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom Atlas Hotels Full time

    **Hours**: 32** hours across 4 days per week** **Salary**:£11.87 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Hampton by Hilton Liverpool - City Centre** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom JUNGLE RUMBLE Full time

    Shift Leader Job Description: Drive the Fun at Our Liverpool Golf Venue! Calling all hospitality stars with a smile and a can-do attitude! Our brand new golf venue in Liverpool is searching for enthusiastic Shift Leaders to join our team and keep the good times rolling. This role is your chance to play a vital part in creating exceptional experiences for...

  • Production Team Leader

    2 months ago

    Liverpool, United Kingdom CV-Library Full time

    Production Team Leader Liverpool £45,000 - £50,000 + Progression into Production Manager Excellent opportunity for a Production Team Leader to join a multimillion-pound organisation in a day’s role offering complete industry training and progression into Production Manager. This is a rare chance to join a company renowned for their...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom Raven Full time

    **About Us**: At Raven, we're on a mission to look after our customer the best way as possible. We're looking for a dynamic and dedicated Team Leader to guide our team in achieving this mission. **Responsibilities**: - **Team Management**: Lead, mentor, and inspire a high-performing team. - **Project Oversight**: Oversee the execution of projects from...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom Atlas Hotels Full time

    **Hours**:32 hours across 4 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Hampton by Hilton Liverpool** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest focused...

  • Team Leader

    5 months ago

    Liverpool, United Kingdom WHSmith Full time

    **Team Leader - WHSmith - [Liverpool Women's Hospital]** Contract Type: [Permanent ] Working hours: [30 hours per week flexible to the needs of the shop ] As a Team Leader you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be...

  • Team Leader

    6 months ago

    Liverpool, United Kingdom Card Factory Full time

    Job Introduction Location: Liverpool St Johns 0429 Contracted Hours Available: 10 Role Responsibility We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational...