Nhs 111 Health Advisor

3 weeks ago

Wakefield, United Kingdom Connaught Resourcing Full time

Connaught Resourcing are currently working with an established NHS 111 provider who serve a population of over 5 million people across Yorkshire and Humber.

With the support of Connaught Resourcing, they are looking to recruit Health Advisors within their NHS 111 Services on a full and part-time basis at their contact centres in Rotherham and Wakefield.

**The Role**:
Health Advisors for the NHS 111 service are the first point of contact for patients, patients’ relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service.

Although full and part-time rotas are available you will need to dedicate yourself to a 10-week full-time training programme which you must have 100% attendance for.

Training programmes are currently scheduled every month from January 2024.

You must be fully flexible regarding shifts, there is a requirement to work out of hours which includes some night work and three out of four weekends and six out of eight bank holidays.

**Unsocial hours payments**

All time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am:

- Time plus 30%

All time on Sundays and Public Holidays (midnight to midnight):

- Time plus 60%

**Requirements**:

- Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English or equivalent)
- Experience in customer facing roles including care, call centre or customer service
- Exceptional verbal and written communication skills
- Possess a high degree of literacy and have the ability to record information accurately and correctly
- Be able to learn new skills and receive feedback on your performance
- Flexibility with working hours
- Ability to use a computer and other related technology
- Ability to deal with confidential/sensitive and distressing information.

**Benefits**:

- Unsocial hours payments
- NHS Pension (if applicable)
- Generous holiday allowance
- Training and support for your continual professional development and progression
- Blue Light card

If you are interested in this position, please submit your CV to Connaught Resourcing as soon as possible.

**Job Types**: Full-time, Part-time, Permanent, Temporary contract, Temp to perm
Contract length: 12 months
Part-time hours: 24-30 per week

**Salary**: £11.11-£18.38 per hour

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Store discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person

Reference ID: LEYASWAK1
Expected start date: 06/02/2024

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