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111 Health Advisor

1 month ago

Wakefield, United Kingdom Synergie Full time

Acorn Recruitment is currently looking for 111 Health Advisors in the Wakefield area. The successful 111 Health Advisor will maintain professionalism and compassion to guarantee the patient gets the right response first time.
Job summary:

- As a health advisor you will be the first point of contact for patients, patient's relatives and healthcare professionals when they call for urgent medical advice
- You will record patient details and basic clinical information you will assess their condition and ensure they are directed to the most appropriate healthcare professional or service
- In this role you will be trained to use advanced listening and probing skills, to ensure that every patient is provided with clear advice and signposted correctly
Essential skills and criteria:

- Customer service skills
- Excellent telephone manner
- Effective communicator (both verbal and written)
- Ability to deal with confidential/sensitive and distressing information
- Ability to manage a diverse workload efficiently
- Ability to meet targets and KPIs
Qualifications:

- Minimum of 3 GCSEs at Grade C or above or equivalent, including English OR have completed NHS Pathways
- Experience in Customer Service or Admin.
Pay and hours:

- £21,730 - £23,177 per annum pro rata
- 24 hour and 30 hour contracts available.
- Shift Patterns are 8am-4pm or 4pm-12am. (Enhanced pay rates available for late shifts).
If you are interested in this role, please submit your CV to Courtney Redmore at or call.
Acorn by Synergie acts as an employment business for the supply of temporary workers.

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